Christian Melzer

Berufserfahrung von Christian Melzer

• Bis heute 9 Jahre und 11 Monate, seit Aug. 2014

  IT & Network Specialist

  Established IT Company in Bangkok

  Over 12 years I worked as a freelance IT consultant in IT support. Because I married my wife last year and by reason that I want to live with her and our daughter together, I want to stop my project based IT business and search for permanent position in the IT support by an interesting company. Also a move to another country or learn a new language stands nothing in the way. With the hope that I woke up your interest on me and to get a positive answer from you, I remain hereby.

• 3 Monate, Feb. 2014 - Apr. 2014

  Projectassistence / Coordination of an MPLS Migration

  Kraftverkehr Nagel GmbH & Co. KG

  • Support / Organization of the MPLS-Migration • Projectassistent • Organization of all apointments • Coordination of Provider, Technicians und local IT-Contacts • Do the documentation and all checklists • Support of the technicians by installations or migrations • Do the reporting by the Project Leaders • Basics Windows 7, Microsoft Office 2010, customized and industry-specific software)

• 3 Monate, Nov. 2013 - Jan. 2014

  Service Desk Agent

  CEVA Group plc

  • 1st and 2nd Level Support • Working as Service Desk Agent • Incedent Management / Monitoring • Administration of different Servers • Support oft he Active Directory • Support the Printservers • Set permissions • Support the Terminal Servers • Create Documentations • Help to migrate the Service Desk

• 1 Jahr und 1 Monat, Nov. 2012 - Nov. 2013

  CMDB-Supporter

  BMW AG München

  • Support of the Configuration Management Tool (FNT CMDB) • 1st and 2nd Level Support • Support of the Ordering Tool (PISA) • Maintain and Support the Intranet (Wiki-Pages) • Create, Maintain and Support the FAQ • Create a monthly Reporting over SQL and report the Data Quality to the Configuration Managers • Cooperate in Workshops to improve the processes of all Departments and the data quality in terms of Configuration Management • Create and maintain the Documentations

• 1 Monat, Okt. 2012 - Okt. 2012

  Service Desk Agent

  KPMG AG

  • 1st- und 2nd Level Support • Support of the VoIP System • Incedent Management / Monitoring • Field Support • Remote Support • Assignment of Software

• 2 Monate, Aug. 2012 - Sep. 2012

  ITIL Consultant

  VR Netze GmbH

  • Translate the requirements from german in english • Rewrite the announcement • Create a support concept and assaign the tasks to the roles

• 8 Monate, Mai 2011 - Dez. 2011

  Team leader of Service Desk

  sds business services GmbH

  • team management and project assistance • training of employees • writing of documentaries • 1st and 2nd level support • incedent management / monitoring • administration of the active directory • record and foward SAP-problems • software distribution • co-supervision of different server • printer-support, also remote • care of VPN / RSA

• 3 Monate, Feb. 2011 - Apr. 2011

  Service Desk Agent

  sds business services GmbH

  • 1st and 2nd level support • incedent management / monitoring • administration of the active directory • software distribution • consultation with customers, technicians, and supplier • co-supervision of different servers • printer-support, also remote • care of VPN / RSA • record and forward SAP-problems

• 1 Jahr und 2 Monate, Nov. 2009 - Dez. 2010

  Projectassistence / Team leader of Service Desk

  Rechenzentrum Universität Bielefeld

  • reorganization of the 1st and 2nd level support • incedent management / monitoring • software distribution • support for the SAP-Rollout (800 user) • add, change and delete user permissions • reorganization and maintenance of the solution database • train the new support employees and user • support the migration of Microsoft Office 2007

• 1 Jahr, Nov. 2008 - Okt. 2009

  Supporter / Administrator

  Fraunhofer Institut - Stuttgart

  • reorganization of the Support / launching of ITIL processes • assistent of the project management • incedent management / monitoring • standardization of the software catalog • planning and execution of the rollout (800 clients) • consultation with customers, technicians, and supplier • teamleader of the support- and rollout team • software distribution • co-supervision of different servers (Windows 2003 / AD) • main contact person for the customer

• 1 Jahr und 4 Monate, Juli 2007 - Okt. 2008

  Customer Installation Professional / Order Manager

  British Telekom

  • order- and project management • planning and monitoring of the installation from cisco routers • order, planning and monitoring from access lines • consultation with customers, technicians, and supplier • planning and monitoring of the MPLS migrations • test & turnup of the routers

• 3 Monate, Apr. 2007 - Juni 2007

  Supporter / Rollout Technician

  Landesbank Rheinland Pfalz

  • 1st and 2nd level support • change CRT monitors against flatscreen monitors • install, change and configure peripherals

• 8 Monate, Aug. 2006 - März 2007

  Supporter

  Walter Services

  • User Help Desk • 1st and 2nd level support • incedent management • printer support • installation, configuration and support of Windows clients and customer applications • configuration management • patch network cable • add, change and delete user permissions • installation and configuration from customer applications

• 2 Monate, Juni 2006 - Juli 2006

  Administrator / Supporter

  GEA

  • User Help Desk • 1st and 2nd level support • installation, configuration and support clients and customer applications • Monitoring of the Windows 2003 - Servers and the Lotus Domino Server 6.5 • add, change and delete user permissions • patch network cable • install, change and configure peripherals

• 3 Monate, März 2006 - Mai 2006

  Technician Backoffice

  Roche

  • Preparation of the Windows XP Rollout • installation and configuration fom Windows XP clients and customer applications • install and configure operating systems • install, change and configure peripherals • installation, configuration and tests from Outlook 2003 • hardware support • installation and configuration from customer applications

• 3 Monate, Jan. 2006 - März 2006

  Supporter

  Deutsche Post IT Solutions

  • User Help Desk • remote support • opening, dispatching and monitoring of the tickets • installation and configuration from operatings systems and applications (remote) • configuration of Microsoft Outlook 2003

• 3 Monate, Okt. 2005 - Dez. 2005

  Leader of support team and rollout-technician by a XP-Rollout

  Invista

  • 1st and 2nd level support • install, change and configure peripherals • install, configure and change of desktops, notebooks • install and configure operating systems • install and configure of different PDA´s • patch network cable • migration of the data from the old to the new client • installation and configuration from customer applications

• 2 Monate, Aug. 2005 - Sep. 2005

  Administrator / Supporter

  Züricher Versicherungsgruppe

  • User Help Desk • 1st and 2nd level support • migrate and install network printers • configure print servers (print box) • patch network cable • install, change and configure peripherals • install, change and configure of desktops and notebooks • installation and configuration of Lotus Notes 5 • add, change and delete user permissions • installation and configuration of customer applications

• 2 Monate, Juli 2005 - Aug. 2005

  Supporter

  Ticona

  • User Help Desk • 1st and 2nd level support • install, change and configure peripherals • install, change and configure of desktops and notebooks • install and configure operating systems • installation and configuration of customer applications • install and configure VPN clients • install and configure of different PDA´sand replicate with the computer (EasySync or OBMG) • configuration of Lotus Notes

• 8 Monate, Nov. 2004 - Juni 2005

  Supporter and Rollout Technician

  Continental / ContiTech

  • migration of the clients to Windows XP • 1st and 2nd level support • leader of the support team • install and migrate network printer • install print server (print box) • install, change and configure peripherals and customer applications • install and configure terminal services • install and configure of different PDA´s