Christoph Klein

* IT strategy * Interim Management * IT service-, IT security- and IT project-management * IT architecture and design * operations management * pre- and post sales support

* end2end management of the pre- and post-sales phase of large international telecommunication projects * management of solution design teams * management of transition and transformation teams and programs * profit center responsibility

* Management of the SAP Business Network Cloud Operations Team * Responsibility for operations of the SAP Business Network and services * Strategic global decision maker for the definition, architecture and implementation of the SAP Business Network operations portfolio * Management of integration project into SAP * Management of offshoring projects

* Management of the Global Operations Team (Corporate IT, Infrastructure, Service Operations, OnGoing Support, Quality Assurance, PMO, Planning & System Architecture, Procurement, Data Protection, Security) * Responsibility for operations of the managed B2B platform and services, managed eInvoiceing services, managed SAP II (SAP Information Interchange by Crossgate) instances * Strategic global decision maker for the definition, architecture and implementation of operations portfolio (including SAP II)

* managing multi national team (USA, Austria, Cyprus, India) * focus of ultra reliable, high available managed application service outsourcing * 99.99+% SLA management * customer relationship management in the Americas * process improvement management * service transition / change management * management of off-shoring

* relocation to Seattle, WA * expanding business with US based Tier 1 mobile carriers * DR solutions * low latency clustering and active-active data center architecture

* assumed global responsibility for the worldwide Technical Operations Team * multi national team (USA, Austria, India, Cyprus) * off-shoring * Vendor Management, Budget & HR responsibilities, * Management of US/EMEA corportate IT * further maturing the service offerings into 99.99+% * operating 7 data centers worldwide * data center building block architecture * cost optimization by standardization of vendors, processes and procedures * growing global team to 50+ employees

* sold joint company to Amdocs * Management of EMEA Technical Operations Team * Trusted advisor for Tier 1 carrier customers * Vendor Management (data center, carriers, HW/SW 3rd parties) * Budget & HR responsibilities for EMEA TechOps team * Management of EMEA corportate IT * CapEx / OpEx purchasing managment * Focus on service maturity, 99.9+% SLA management

* merger with Seattle based Qpass Inc. * expanding customer base into the US market * frequent travel to the US for customer meetings, contract negotiations, trade shows * software architecture advisory * scaling of data center landscape, high redundancy and availability solutions * scaling of IT teams into 24x7 operations * data center replication solutions, multi-site clustering solutions * disaster recovery solutions * storage solutions (HP, NetApp, EMC, HDS) * ISS/Blade solutions (HP, Dell, Sun)

* co-founded company in August 1999 * 2 VC rounds with T-Mobile / Deutsche Telekom * helped growing the company to 220 employees peak * spun off 2 sister companies * software architecture, internal IT, DB architecture, data center management, budgeting, procurement, HR * build out of ITIL compliant service management department * MS server systems (exchange, SQLServer, file services) * UNIX server systems / OS (Tru64 Cluster, Solaris, Linux) * RDBMS systems (Oracle, SQLServer, MySQL)

* managed a team of software developers and graphic artists * budget planning * direct customer relationship with multiple large retail and mobile communications customers * software development of dynamic content management solutions * ASP, MS windows server, MS SQLServer, MS CommerceServer

Independent software architect and engineer * windows server based relational DB (MS SQLServer) client-server applications * HR management software for the Austrian health care sector * distributed digitized voice mail recording and archiving software for offline gambling businesses * asset management software