Christopher Vollert

Obtaining client information by answering telephone calls; interviewing clients; verifying information (Inbound/Outbound, Chat, E-Mail & Fax) Informing clients by explaining procedures; answering questions; providing information. Maintaining call center database by entering information. Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved issues Processing orders, forms and applications

Taking bookings and explaining the terms of rental or leasing agreements Completing paperwork with the customer and taking payments Showing customers to their vehicle and pointing out any bumps, scrapes or special features Checking mileage and inspecting for damage when vehicles are returned Maintain office filing and storage systems Typing documents, reports and correspondence Ensuring office equipment is properly maintained and serviced

Responding and following up to inbound customer enquiries by e-mail, telephone, chat or fax in a timely manner. Ensuring the accurate recording of customer information, enquiries and follow up actions. Performing administrative duties which may not be limited to, on-line fraud research, monitoring the status of on-line transactions & web site performance. Understaning and managing personal performance on a daily basis. Providing a high degree of quality service to internal and external clients.