Ciprian Lazau

• Accountable for Coordination of PA SSC business experts during the process preparation and sprint • Accountable for the in time delivery of the detailed design documents • Responsible for the conduction of User Acceptance Testing • Support Implementation-Controller in planning and tracking • Identifies further automation opportunities and potentials

Managing the transitions of new tasks and positions from AGA Region Europe North (Sweden, Norway, Finland, Denmark) to AGA Shared Service Center in Tallinn - Lead Transition projects and coordinate transition activities - Lead Change Management activities related to the transition project - Support AGA teams to ensure a successful handover of projects - Track all pre-GoLive streams - Monitor the Transition staffing and financial plan - Report the progress of the transition process

- consulting and contributing to the successful transition of processes out of the Order to Cash process chain from Sweden, Norway, Denmark and Finland to the SSC in Tallinn Estonia - analyzing of as is transition status and propose solutions for a Plan ( concept and control), Build (Project management, Process Improvement) and Run (Tools- and applied Linde Global Service Methodology)

- Coordination of project teams, assigning individual responsibilities, securing necessary resources and developing schedules to ensure timely completion of project. - Manage the initiation, planning, implementation and closure of the projects. - Identify risk areas and pro actively determine appropriate mitigation strategies. etc.

Key Responsibility: Operations project management Main duties: - Leadership, motivation and development of team members. - Communication and co-operation with other departments of the organization. - Responsibility regarding administration management as work time tracking, absenteeism, reporting. - Project Manager PDM (Product Data Maintenance) - Project Manager WBT (Web Based Training) - Project Manager OCR (Optical Character Recognition)

- Perform all activities in compliance with company’s standards - Provide quality direction and input to the team members - Participates in customer complaint investigations - Provides training and advice to staff in order for them to perform their desired functions - Monitor and manage Queue and Ressource availability - Create and implement ITIL-based procedures and processes - Close cooperation and follow-up with 2nd and 3rd Level Resolver Group - Monitoring KPI and SLA

1st level IT support for a global team. • Support international top/middle management as well as regular employees in activities for assignments from AMAS/APAC countries (in English) / EMEA countries (in German) / external providers (English&German); • Handle technical and user-specific questions. • Call center protocol knowledge: call tracking, escalation process, issue resolution, effective communication and active listening

Finance & Banking Economy Trade, Tourism and Services Accounting and Management Informatics Management Marketing Business Administration