Claudia Cerruto

Berufserfahrung von Claudia Cerruto

• Bis heute 4 Jahre und 10 Monate, seit Aug. 2019

  Training and Quality Manager

  Joonko

  Provide leadership and direction to the QA and Training Team enabling successful provision of tools.Provide effective training, quality assurance, and customer related initiatives. Focus on successes and opportunities of the CS Team. Maintain a forward look and align training, customer, and quality initiatives with the business trends and the business strategies.

• 4 Jahre und 8 Monate, Jan. 2015 - Aug. 2019

  Operation Training Lead

  Blacklane GmbH

  My Lead role in Training and Development aims to improve group and individual performances and to take responsibility for the growth and efficiency of the Operations department. I am responsible for the the Training Team and together we are providing Operations with tools, processes, and skills and show them how they can apply these new tools and skills within their role.

• 4 Monate, Sep. 2014 - Dez. 2014

  Italian teacher

  Volkshochschule Kiel

  Italian Teacher

• 8 Jahre und 10 Monate, Mai 2005 - Feb. 2014

  Sales Agent and Customer Relation Supervisor for Alitalia

  Alicos spa

  i have gained the ability to heal aspects of front office, learning to give information clearly and accurately, in response to specific requests of customers / users. I also learned how to adapt communication to any interlocutor, its demands and personal sensitivities;

• 1 Jahr und 4 Monate, Okt. 2011 - Jan. 2013

  Italian Teacher for English speackers

  Il pellegrino della terra

  I' ve teched italian to nigerian community and my classes was part of a project that has the purpose to remove girls from the street trying to fight prostitution among nigerian girls.

• 6 Monate, Jan. 2011 - Juni 2011

  Concierge

  Bed and Breakfast "Abali"

  Receptionist and general manager of a Bed and Breackfast

• 1 Jahr und 2 Monate, Sep. 2008 - Okt. 2009

  University Lecturer

  Università degli studi di Palermo

  Lecturer of the "Computer Lab Basics". Teaching the course "podcasting and language teaching techniques"