Claudia Hildebrandt-Batschulat

My primary responsibility is understanding customer’s roadmap and use cases, I am the trusted advisor to assist them realizing their IT strategy including challenging them to think in new and creative ways that enable them to maximize value. I work with the customer on infrastructure improvements and proactively Identify risks to the customer achieving their stated business goals and work with the product team to build a risk mitigation plan.

VMware Enterprise TAMs unterstützen Sie dabei, Ihre wachsende Umgebung optimal zu verwalten und Möglichkeiten zu ermitteln, um die Technologie von VMware für mehrere Geschäftsbereiche bestmöglich einzusetzen. Höhere betriebliche Effizienz durch proaktives Management, Best practices Projektmanagement Consulting zu IT Service Management und Prozessen - See more at: http://www.vmware.com/de/consulting/technical-account-manager.html#sthash.GumIcxZT.dpuf

Senior Sales Consultat DACH & CEE. Infinidat provides unique Enterprise storage systems with outstanding performance and capacities.

IT Consulting, and Solution architectures, Server, Storage, IT Technical Trainer fo Linux, Solaris & ZFS. Project Management, Coach.

As part of the TEchOps team I was in two positions: as TAM ( Technical Account Manager ) I managed Platinum customers and asisted to manage their projects, organized PS engagements, and worked as escalation manager; as FE ( Field Engineer ) I delivered Professional Service tasks, I also worked on support issues technically and assisted the Support Team as Level 2 and Level 3 Suppot Engineer. Furthermore I assisted in writing tech docs and reviewed localizations in our product.

technical consultant and pre sales engineer, located in Berlin, Germany.

Grolmanstraße 40, 10623 Berlin, Germany

Pre sales Consultant, Systems and Software. Job position and description has not changed after the acquisition.

Systems engineer and pre sales consultant, full time employee. My job as a pre-sales systems engineer includes technical support and consulting for customers and partners in the area of north Germany, as well as to support sales colleagues and account managers at customer visits. In this role I often give presentations and am invited to customer and partner events to present our products and strategy ( hardware and software products ).

Administration, configuration, installation, and troubleshooting of 186 server and cluster systems in 40 european and southamerican sites. First, second and third level service support and incident management for all Sun sites in EMEA. The team provided customer service for about 6000 users. I also acted as assistance and stand-in for our groups teamlead. My organisational responsibilities were resource planing, project management and TOIs ( Transfer Of Information ) for colleagues.

As the teamlead of the internal IT team at ISV Planet Internet I was responsible for managing and administering the IT infrastructure, including: server management, backup and recovering, user support, network management, security; I managed the corresponding IT team which consisted of 10 staff members. The plan to invest in a subsidiary in Germany was dismissed and the start-up company was closed after 2 years.

Trainer at Syntec GmbH, Berlin for IT technical seminars and classes: Networking courses for Novell 4.11, 5.0, Windows NT 4.0 and heterogeneous networks, administration and troubleshooting. Class preparation, and training for Novell CNA, Microsoft MCP and MCSE exams. Administrating the class infrastructure with Novell Netware 5.1 and workstations.

IT Administration, troubleshooting and infrastructure maintenance. Responsible for the internet- and security domain ( Firewall ( Checkpoint-1), mail server ( MS Exchange 5.5) and proxy server ) backup administrator. Project manager: Project planning and migrating all heterogeneous desktops and servers to MS Windows NT4.0.

Trainer for Novell Netware 3.12, 4.11 and Microsoft Windows NT 4.0 and networking technology, as well as IT-English courses. Students were unemployed as well as university alumni which liked to do an additional professional education. The seminars successfully finished with the Novell systems engineer certificate ( Novell CNE or Microsoft MCSEs). I trained theoretical and practical IT knowledge.

Qualification to “Netzwerkfachfrau am Control Data Institut, Berlin”.

amerikanische Aussenpolitik und deutsche Geschichte

Mathematik, Deutsch, Geschichte und Kunst