Cristina Manole

Contribute to change and release management processes. Continously advice on quality improvements of processes. Collaborate and follow up with the IT Provider team. Prioritize and escalate of critical cases. Ensure clear communication with our clients.

Manage the collaboration between stakeholders of the short flow change (smaller scale project): analysis, development, testing and deployment teams, as well as business owners of the request for change. Follow methods and standardized procedures for an efficient and effective management of changes in IT environment. Acquire skills upon IT service management and perform all steps of the implementations within ITIL framework.

Coordinate activity of Cards and Garnishments departments. Implementation and monitoring of Key Performance Indicators in back-office activity. Update internal normative documents according to new workflows/products, legal authorities mandates, organizational changes. Manage the contractual relations with external suppliers, including SLA monitoring. Dealing internal or external audit missions.

Coordinate the implementation of EMV compliant cards and terminals and coordinate strategy of card portfolio migration from magnetic stripe technology. Manage the centralization of card issuing process from branches. Participate in tender for third party card processor: elaborate request for proposal, analyze received offers, take part in negotiations. Assess the internal processes efficiency and conclude outsourcing contracts for specific services

Coordinate for teh small Bucharest Branch all activities related to card operations, customers’ service and call center. Manage the communication between customers – banks or non-financial institutions-, project team and technical departments to ensure high level project management, early escalation, problem resolution. Implement of new and optimization of current procedures and services used by Operations department Decision contribution in recruiting activity of Operations’ staff