Dr. Dan Gabriel Valeriu Voineag

Created http://www.uais.ro Evaluated platforms (ex.: Drupal, Joomla, SharePoint) and hosting providers (ex. Bluehost, Dreamhost) and decided to use a Synology Diskstation server and WordPress Designed, configured, customized the website by adding PHP custom code, adjusted design using CSS and configured various built-in Wordpress plug-ins (ex. Duplicator, UpdraftPlus, Easy Social Share Buttons for WordPress) Registered the website with search engines and prepared the SEO and SMO campaign

Resolved service requests (technical issues & questions, review proof of concepts, hotfix requests & design change requests) regarding SharePoint products, Office Web Apps and Office SharePoint integration for Microsoft enterprise customers and and escalated service requests from Microsoft Professional customers from Germany, Austria and Switzerland in German language and when needed service requests for Microsoft customers from other EMEA countries.

Responsible for providing technical support to company employees in German, English and Romanian languages as part of a help desk team using phone, e-mail or traveling to the user. Took ownership of tickets based on SLA documenting tickets and tracking labor inside a CRM software. Responsibilities: Troubleshooting & configuring employees hardware, operating system, business applications (ex. SAP GUI) and network connectivity. Training employees on using business hardware and applications.

Responsible for providing technical support using phone, E-Mail and chat, handling return merchandise requests and billing inquiries for Pinnacle worldwide customers in German, English and Romanian languages. Products ranged from video editing software, video editing hardware to TV tuners made by Pinnacle. Managed a high-volume workload and was promoted to 2nd level support where I handled escalated service requests and delivered technical product trainings to employees.

Responsible for performing electrical and mechanical changes, repairs, maintenance and document changes for the industrial equipment used in the textile production process. Connected and disconnected electrical equipment wiring. Followed safety policies and procedures. Maintained the spare part inventory. Worked together with the mechanical and electrical engineers to document equipment improvements. Presented and discussed recommendations with management.

Responsible for driving all areas of the business and for leading a team of 3 employees to deliver results. Worked directly with the General Manager to improve operations, sales and increase profitability. Monitored and driven a range of KPIs in order to maximize profits. Managed and reviewed team performance and managed the employees training requirements. Provided exceptional in store experience for customers. Gained IT knowledge.

Computer Science (Computer architecture, programming C# & assembly and database technologies) Mathematics Physics German

German Language and Literature as mother tongue language English Foreign Language French Foreign Language Latin Language Romanian Language and Literature Information Technology Natural Sciences