David Robinson Fernándes Paiva

Berufserfahrung von David Robinson Fernándes Paiva

• Bis heute 2 Jahre und 9 Monate, seit Sep. 2021

  Sales Support Analyst for Southern Europe (Italy-Spain-Portugal)

  Wells Fargo Bank International

  Customer Service, KYC, AML, Documentation check, and preparing and checking the contracts for Customers to be signed.

• 4 Jahre und 7 Monate, März 2017 - Sep. 2021

  Customer Support Agent Front Desk

  AC Colon Hotel by Marriott 4* Valencia Spain

  Responsible for the coordination of all reception functions and interfacing with other departments within the hotel to ensure the smooth functioning all client-facing services. Monitoring of individual and group reservations for hotel rooms as well as meeting rooms. Invoicing and accounting reconciliation, monitoring quality control checkpoints, compliance with company standards and complaints´ handling procedures.

• 2 Jahre und 10 Monate, Juni 2014 - März 2017

  Night Auditor

  AC Colon Hotel by Marriott 4* Valencia Spain

  Responsible to verify all daily procedures and routines, administration task, reception area including check-ins and outs, occupancy monitoring, accounting reconciliation and exception reporting.

• 1 Jahr und 4 Monate, März 2013 - Juni 2014

  Front Desk Receptionist

  Holiday Inn Valencia Hotel 4*.Valencia Spain.

  Front-desk staff serving customers directly, managing the daily check-ins and outs, helping guests with enquiries and special requests, and carrying out all attending administrative duties. In charge of the direct promotion of the IHG Rewards (InterContinental Hotels Group) scheme.

• 1 Jahr und 3 Monate, Apr. 2012 - Juni 2013

  Service Express Switchboard

  The Westin Valencia Hotel 5* Grand Luxury.

  Managing the allocation of all special requests to the appropriate sections within the hotel and ensuring the timely and satisfactory completion of duties. Arranging transportation, tables and entertainment booking as require.

• 1 Jahr, Nov. 2010 - Okt. 2011

  Front Desk Manager

  50 Flats Apartments. Valencia Spain

  Management of three buildings bookings located in the city centre. Content manager and monitoring of the companies´ intranet and external website, and various travel booking websites. Work shifts management. Development and implementation of reception procedures as the company had been recently created.

• 2 Jahre und 2 Monate, Sep. 2008 - Okt. 2010

  Assistant Night Manager

  Sheraton Heathrow Hotel 4*. London UK.

  Responsible for all management duties at night and Duty Manager on weekends.

• 6 Monate, Apr. 2008 - Sep. 2008

  Waiter & Banqueting

  De Vere Wokefield Park Hotel (3*). Reading, UK.

• 1 Jahr und 1 Monat, Apr. 2007 - Apr. 2008

  Service Express Concierge

  The Westin Valencia Hotel 5* Grand Luxury.

• 5 Monate, Okt. 2006 - Feb. 2007

  Desk Travel Agent

  P&Q Travel Agency. Valencia Spain.

• 1 Jahr und 1 Monat, Aug. 2005 - Aug. 2006

  Front Desk Receptionist

  Jardín Botánico Hotel (4*). Valencia

• 2 Jahre und 3 Monate, Feb. 2003 - Apr. 2005

  Room Concierge.

  National Ceramics Museum González Martí, Valencia, Spain

• 1 Jahr und 1 Monat, Aug. 2001 - Aug. 2002

  Desk Travel Agent.

  Viajes Unión, Valencia, Venezuela.