Dipl.-Ing. David Gerber

Consulting / Design /Architect / (technical) Project-management for contact-center projects Tasks in all fields: Installating and Configuration, Testing, Operations Topics: Routing, Reporting, (CC)Pulse, Custom Apps, SIP, GVP, WFM, Email, Multisite, Cisco

Consulting / Design /System Architect / (technical) Project-management for contact-center projects Tasks in all fields: Installating and Configuration, Testing, Operations Topics: Routing, Reporting, (CC)Pulse, Custom Apps, SIP, GVP, WFM, Email, Multisite, Cisco

Services in the areas of: - IT Consulting, whether as an IT architect, analyst or project manager. In particular in the contact-center area, with product knowledge such as Genesys. More generally with a focus on integration projects - Process Management. Supporting customers to analyse their business process and work out proposals for improvement. In a second step accompanying them in the implementation.

Consulting for call-center projects Tasks in all fields: Installating and Configuration, Routing, Reporting, Custom Apps, Testing, Designing, VoIP, SIP - Genesys multisite and multimedia projects - Interactive Intelligence call-centers

Freelance project coordination for an engineering bureau doing the electricity and signaling infrastructure for railroads in France and Algeria. Integration of the internal and external deliveries: regulations, customer requirements, infrastructure, interfaces with contractors in a french/german/austrian/algerian team

Getting some distance and time off. Then preparing the launch of the company, defining the vision and the goals for it.

Manager for a team of 10 technicians and consultants for Genesys contact-center projects Tasks in the areas of pre-sales, IT architect, design and project management

Telecommunications, Control Systems