David Hotchkiss
Angestellt, Implementation Manager, Canto GmbH
Frankfurt am Main, Deutschland
Über mich
👨💼 My vocation = Building strong relationships that promote Retention, Expansion and Advocacy 🤝 After working in various UK-based customer-oriented positions alongside my earlier education, I went on to join the Product Marketing team at the Thales Group in Paris as member of a multinational corporation. Once I finished my university studies, I began my career as a technical Customer Success Manager within a Berlin SaaS tech start-up before moving to Hamburg to take on the responsibility of managing the whole of Customer Success EMEA within a rapidly scaling B2B Fintech company. I now work fully remotely as an Implementation Manager to go deeper into the technical aspects of project management and build on my Customer Success skills at an earlier stage in the customer journey.
Werdegang
Berufserfahrung von David Hotchkiss
Bis heute 8 Monate, seit Okt. 2023
Implementation Manager
Canto GmbH
2 Jahre und 2 Monate, Aug. 2021 - Sep. 2023
Sr. Customer Success Manager EMEA
Serrala
- Responsible for developing B2B customer relationships in the French market and across EMEA (120+ client accounts with ARR exceeding 10M€) to promote retention and reduce churn during a period of large company growth. - Identifying opportunities for up-selling across the SAP-ready and Cloud (SaaS) AR/AP solutions whilst adapting to the different cultures in the EMEA market. KPIs and results achieved available upon request
- Responsible for managing/configuring the Market Logic application for a set portfolio of clients (10 clients with total ARR exceeding 2M€) whilst being an internal subject matter expert. - Consultation on best practices and executed technical solutions independently alongside change requests on a live system to solve customer needs. - System usage reporting via data analytics and providing CSMs with an analysis of the metrics. KPIs and results achieved available upon request
- Responsible for 6 client accounts (total ARR exceeding 1M€) managing all aspects of the post-sales relationship as an enterprise CSM. - Key tasks included account management, best practice consultation, user activation/enablement, training and product collaboration. - Account management primarily focused on EMEA-based clients with some time spent assisting colleagues with companies operating in APAC markets. KPIs and results achieved available upon request
- Preparation and coordination of product presentations to clients located all over the NATO involving senior military personnel from the respective countries. - Responsible for the direction of the participants at all times during the workshops (several days at a time) and ensured they had the product material they took interest in. - Reorganization of the company's web pages and the communication with the members of staff/external partners to boost operational effectiveness.
Ausbildung von David Hotchkiss
7 Monate, Sep. 2018 - März 2019
Personal Development as a Manager and Leader
Aston Business School
I got selected for the "Step Up" program with the Chartered Management Institute (CMI) based on my university GPA and strong progress throughout my degree at the Aston Business School.
4 Jahre, Sep. 2015 - Aug. 2019
International Business and Modern Languages (French)
Aston Business School
Sprachen
Englisch
Muttersprache
Französisch
Fließend
Deutsch
Gut
Spanisch
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