Denisa Mihalovicova

• Managing parallel project workstreams for multiple clients • Leading and defining testing and support strategies, business process and technical • Consulting clients on system architecture and assisting in defining their integration strategy required for T&E – HR, Finance and Payroll interfaces • Defining integration strategies – flat file, API, SFTP, Standard Native Integration with SAP • SSO • Change management • IBM Cognos Advance user • Consultant in the internal rollout of a new HRIS system

• Functional and technical consultant in Concur implementation projects • End-user training sessions on Travel, Request and Expense modules • Admin knowledge transfer on Request, Expense, Import • Supporting clients during testing and hypercare phase, preparing testing matrix • Advise on best practices

Transition Lead - T&E process; documenting, knowledge transfer Concur Implementation Technical SME Core Build&EMEA; functional expert for Core Build processes Data collection format for differences in T&E processes globally; collect&consolidate data; IT/Business bridge Core template definition, consolidate&report changes to core build Coordination&ramp-up of cluster&country SMEs Assistance in compliance relevant T&E topics&trainings on both functionality&policy; 2ndL support User acceptance testing

Serve as the first line of contact and the face of the company•Working with clients in DACH to improve customer experience•Assisting with onboarding new solutions and product adoption•Sharing best practices, scheduling roadmap and product presentations and demos•Understanding customer's business priorities, ensuring proper use of support processes and escalation procedures to drive desired outcomes•Work closely with support to ensure cases are resolved in a timely manner and to the satisfaction of clients

Serve as the first line of contact and the face of the company and service Technical Account Manager for clients in DACH Provide clients with an active consultative approach to ensure system is used to its full capabilities Expense configuration changes Train and educate clients on best practice and Concur Expense as an administrator Advising clients involving respective teams in order to find the best possible solution or fix, technical consultation, education of clients, informing about new features

• Expense configuration changes based on customers’ request • Review customers’ request to identify the desired outcome and advise on possibilities, risks, provide alternative options and workarounds • Working on both billable and non-billable projects, scoping of project • Working close with team peers across the globe, technical consultants, implementation, service administrators and account managers

•support for administrators and end users in German and English for the Concur application •basic Windows and browser troubleshooting •minor configuration changes based on customers’ request user in Expense and Travel •searching for causes of issues (user error, identifying bugs); searching for reasons of failed travel bookings (reading HTML logs), assisting with mobile app •working close with analyst teams •basic guidance in Cognos reporting within Concur •newcomer training and mentoring

•recommendation of solutions and resolution of problems across variety IT platforms to minimize the impact of IT changes on business •logging and tracking requests, daily communication with customers via phone and email in English and German

•telemarketing, communication in German language on a daily basis, project for German Mazda division

•customer hotline, looking up information online based on customer requirements