Dennis Bass

- Entrusted with, and grew, SaaS accounts ranging from small teams (30+ licenses) up to dedicated enterprise clients (10,000+ licenses) - trained new and advanced users how to collaborate more effectively using Conceptboard - 1st, 2nd, and 3rd level IT support for users of the app - member of Customer Success Ops team working daily with Jira and Zendesk to improve user experience - liaison between Customer Success and Product, designed and implemented an improved feature request process

- daily scheduling for multiple squads of up to 15 on-site technicians - creation and implementation of project plans for customers with between 5 and 130 locations - daily consultation with customers regarding ongoing and planned projects - assisted with on-boarding for new employees with native languages other than German - translated and spell-checked English training materials - Prompt utilization of in-house CRM and electrical testing software

- calculation of quotes for new and existing clients - understanding customer's needs and producing a viable solution with the resources at our disposal - created training videos and online evaluations to ensure employees were qualified for each customer's particular needs - Training of team leaders for more complex projects - Leading and coordinating teams of 50+ employees on-site - Prompt utilization of in-house CRM and stocktaking software

- Senate Medal for Outstanding Academic Achievement (CGPA: 11.1) - International student mentor with International Student Services Office (ISSO)