Desirée Gard

Quality assurance by providing standardized process solutions considering country-specific local requirements; Managing customer lifecycle activities such as contact to action, lead to cash, service to satisfaction, analyse to insight; Support and maintenance of interface structures; Drive continuous improvement projects; Transition partner for pre and post go-live support environment; Training of international key and end-user; Support in budget planning.

Customer payment allocation and clearing of accounts; Reconciliation of accounting rules; Point of contact for customer and sales service queries; Credit Management focusing on Export Credit Insurances; Financial Performance Evaluation.

Developement of monitoring-tools; Processing of market data and updating of internal data base; Support in event planning; Point of contact for international customers; Preparation of management presentations.

Planning and coordination of group tours; Sale of customized coach tours within main destinations; Customer acquisition and counselling; Negotiating with business partners.