Devin Thouvenel

Berufserfahrung von Devin Thouvenel

• Bis heute 1 Jahr und 11 Monate, seit Aug. 2022

  IT Service Desk Specialist

  US Army Europe

  Core duties include analyzing incident data and emerging trends to develop and deliver technical job aids to user base as well as managing client application and OS availability and updates through Microsoft Endpoint Configuration Manager. Manages domain entity accounts (permissions, user and computer additions/removals) via Microsoft's on-prem Active Directory Service. Also conducts in-depth research and testing to ensure new technologies integrate into existing systems architecture.

• 1 Jahr und 5 Monate, Mai 2021 - Sep. 2022

  Video Telecomunications Specialist

  US Army Europe

  Responsible for the installation, maintenance, testing, evaluation, and repair of advanced network communication devices, Video Teleconference (VTC) devices, and equivalent media links for the Defense Health Agency (DHA) WAN in Europe. Whilst serving in this position, drafted contingency plan(s) for use in the event of partial or full video network outage, approved for use across the enterprise. Also designed data handling equipment configurations to obtain the most effective utilization for each use case.

• 1 Jahr und 10 Monate, Aug. 2019 - Mai 2021

  System/Network Administrator

  Invictus Technical Solutions

  Core function include performing installation, configuration, customization and training for SolarWinds products on-site and remotely with customers throughout the United States, while also designing custom alerts to streamline alerting process, reduce redundant alerts, and augment out of the box alerting configurations, identifying and mitigating security faults on both Windows and Linux based servers and end-point devices, and troubleshooting routing and switching issues affecting enterprise operations.