Di Rico Maria

• Delegating tasks to staff & organizing work load activities for a team of 2 0 people. • Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. • Producing accurate reports on team performance for senior managers. • Mentoring junior and new staff. January 2015: EMC Bronze Award as a recognition for my contribution as Team Lead.

- Team Leader cover - Coach and Mentor - Assist area supervisor with dispatching & routing technician to service calls. - Plan and dispatch the technician - Call customers with updates on pending service calls - Input service calls into Fx program (Oracle, WFM Servigistics, Query Management flow) - Order the specific parts needed - Monitor technicians incomplete work orders. - Both create and maintain stand-by plans - Plan and co-ordinate the technician requirement for out-of-hours deployment

Handling incoming communications from customers and internal support groups regarding technical issues • Ordering and dispatching parts for the scheduled repair • Schedule onsite visits for engineers in Europe • Dispatching problems timely to the relevant support groups • Manage notifications for escalations • Assist area supervisor with dispatching & routing technician to service calls. • Input service calls into Fx program (Oracle, WFM Servigistics, Query Management flow)

Attend and achieve a course within the company as store manager  Responsible for every phase day-to-day store operations.  Delivering a high standard of customer service Maximized sales and profitability of assigned areas through execution of company programs.  Responsible for achieving sales targets  Responsible for stock control  Control of wage budgets  Comply with company policies and procedures  Handed out payments to employees at the end of the month

International Touridm Management ,economic and financial management, marketing, human resource management, organization and structure