Diana Lunn

Angestellt, Senior Executive Assistant, Customer Success Salesforce, salesforce.com Germany GmbH

München, Deutschland

Fähigkeiten und Kenntnisse

Over 12 years service management experience
Managed technical support teams across EMEA 16 cou
Optimisation of service processes
Interface between customer & IT / customer affilia
building good relationships and trust
Transition and transformation of services
Problem Analysis
Solving
Risk Management in high pressure situations
Reporting
Supported EMEA Projects
Communication (Interaction across all parts of the
P&L management
high level of understanding around cost management
Planning & Organising of IT Manager meetings

Werdegang

Berufserfahrung von Diana Lunn

  • Bis heute 8 Jahre und 3 Monate, seit März 2016

    Senior Executive Assistant, Customer Success Salesforce

    salesforce.com Germany GmbH

  • 6 Jahre und 6 Monate, Mai 2008 - Okt. 2014

    Regional Service Delivery Manager

    Fujitsu (TDS AG)

    Management of all aspects of Service Delivery to >10 EMEA countries for an Global Pharmaceutical Company.

  • 12 Jahre, Juni 1996 - Mai 2008

    Various Titles (3 promotions)

    Astellas Pharma GmbH

    Help Desk/User support 1996-1997 Network and E-Mail Administration 1998 ICT Manager 1999-2001 Senior Manager European service delivery 2002

  • 1 Jahr und 8 Monate, Okt. 1994 - Mai 1996

    Assistant in IT department

    Epson & Cabouchon

  • 5 Jahre, Nov. 1989 - Okt. 1994

    Systems Support Clerk

    NATO (Munich)

  • 6 Jahre und 11 Monate, Jan. 1983 - Nov. 1989

    Various Clerical Roles (2 promotions)

    Ministry of Defence (England)

Ausbildung von Diana Lunn

  • 4 Jahre und 11 Monate, Sep. 1977 - Juli 1982

    King James's Comprehensive school, Knaresborough, England

Sprachen

  • Deutsch

    -

  • Englisch

    -

Interessen

Golf
Cycling
Swimming
Travelling

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