Dren Zatriqi

COMPETE activity is a USAID Kosovo funded project implemented by Cardno in Kosovo. COMPETE promotes private sector (export) competitiveness in three sectors: ICT, Wood Processing and Food Processing.

The Destination Kosovo is an online platform with the overall goal on promoting Kosovo as a tourism destination, improving access to information and increasing number of tourists visiting Kosovo. Responsibilities: • Administrate day-to-day operations, including accounting and budget management, business development, performance metrics and customer service. • Collaborate with industry partners to build valuable relationships and achieve operational targets.

• Cultivated long-lasting relationships with tourism actors in Albania, Kosovo and Northern Macedonia including hotels, restaurants, tour operators, attractions, guides and transport service providers so that company could secure valuable deals on services to be sold internationally. • Designed and executed travel programs and tours in Kosovo, Albania and N.Macedonia. • Protected company reputation and built royal client base by working relentlessly to resolve problems and improve customer satisfaction.

• Part of the Promoting Private Sector Project (PPSE) team from 2014-2017 that generated 850 full-time employment, net additional income amounting to €2 million, counting 1,000 beneficiary small and medium enterprises in Kosovo by using a Market Systematic Development Approach (MSD). • Designed intervention concept notes and business models. • Engaged on assessment of the potential implementation partners. • Prepared result chains and defined measurable indicators for the sector interventions.

• Determined annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results. • Established sales objectives by forecasting and developing annual sales quotas; projecting expected sales volume and profit for existing and new products. • Maintained sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors.

• Managed Supply Division of Prishtina District with more than +160’000 customers and +280 employees separated on three main departments: Customer Care Department, Analysts Department and Billing Department. • Conducted multiple analyses of customers with debt, and provided new ideas and strategies to be implemented in the field.

• Provided support to Supply Division of KEK (Kosovo Energy Corporation) in order to improve its performance. • Trained employees on: meter reading, process of disconnections of non-paying customers and collection. • Conducted multiple analyses of customers with debt, and provided new ideas and strategies to be implemented in the field. • Supported the recruiting process, to ensure the hiring of competent employees.

• Executed marketing plans for business loan programs, to meet business loans productions goals • Assisted customers by explaining different credit policies. • Collected all necessary information and documents from clients completing loan applications. • Analyzed loan applications and approved or denied them based on their financial statements and credit score evaluation. • Monitored business plans of the clients to safeguard the bank's investment.

• Analyzed applicant’s financial status for loan evaluation to determine feasibility of loan. • Worked with clients to identify their financial goals and to find ways of reaching those goals. • Participated in meetings for decision making of loan applications. • Negotiated payment arrangements with customers who have delinquent loans. • Monitored loan portfolio. • Trained new employees for loans methodologies and FINCA MFI policies.

Tourism and Hotel Management; Accounting and Math; Marketing and HR Management;