Efrat Yahav

Angestellt, Head of Customer Success (Europe & APAC), Checkmarx

Berlin, Deutschland

Fähigkeiten und Kenntnisse

Project management
Account manager
Team Management
Graphic design
SQL
Analytics
MS Excel
Usability
team player
good customer facing skills
Customer Support
quick learner
interpersonal skills
Kundenbetreuung

Werdegang

Berufserfahrung von Efrat Yahav

  • Bis heute 2 Jahre, seit Juni 2022

    Head of Customer Success (Europe & APAC)

    Checkmarx

  • Bis heute 7 Jahre, seit Juni 2017

    Senior Customer Success Manager

    Checkmarx

    Responsible for the successful implementation, integration and adoption of Checkmarx among customers worldwide.

  • 2012 - 2016

    Account Manager

    eBay Inc.

    Responsible for increasing Life Time Value of strategic accounts through pro-active management of customers to identify and implement scaling potential. Creating data-driven sales and marketing propositions. Guiding sellers in strategies to increase e-Commerce store front performance including onboarding, search & listing optimization, marketing, advertising, inventory management, service, and other strategic and business requirements. Development of Training Materials.

  • 2010 - 2012

    Team Leader

    eBay Inc.

    Managing a team of five designers, operation and technology experts Defining and managing development process, design and management of new tools development for my team.

  • 2005 - 2010

    Grafikdesignerin

    Amdocs

    Responsible for promoting products and services and designing effective advertising campaigns. Design of applications, web sites, campaigns, print material, Flash presentations and demos, with detailed attention to Usability (UX). Development in Flash (Action Script), Java Script, HTML and CSS. Mentor and leader for my team in new fields.

  • 1999 - 2003

    Project Manager

    Comverse Inc

    Implementation of an innovative IVR telecommunication system for leading customers in the international market. The position was both customer and R&D facing and included pre and post sales activities.

Ausbildung von Efrat Yahav

  • 1993 - 1996

    English Language and Literature

    University of Haifa

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Fließend

  • Hebräisch

    Muttersprache

  • Italienisch

    Grundlagen

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