Elis Seval Kızılören

Pedersen & Partners is a leading international Executive Search firm. We operate 54 wholly owned offices in 50 countries across Europe, the Middle East, Africa, Asia & the Americas. Our values Trust, Relationship and Professionalism apply to our interaction with clients as well as executives. More information about Pedersen & Partners is available at www.pedersenandpartners.com

• Assistant to CEO and Leasing- Contract Manager • Assisting in the opening of properties, including recruitment and training of front office staff, creation and implementation of SOP's & LQAs, development of training materials for front office associates. • Teaching and supervising the team according to professional phraseology and phrases • Responsible for monthly meetings, inventory, ordering supplies, balancing check book, training and discipline of all associates

• Expanded leadership role as hotel's manager on duty • Solved all major guest problems/queries that subordinates were not able to solve • Supervising front office, concierge, guest services teams • Ensure the consistent achievement of guest service levels and standards • Develop departmental budget and control costs • Responsible for developing guest relations metrics that were used to gauge employee performance • Creating new SOPs for the best service and guiding to team members how to use effectively

• Reporting to GM • Introduced training programs that enhanced employee performance and helped build a motivated workforce • Coordinated focus groups and guest satisfaction surveys • Updated guests’ orders from start to finish in an accurate and timely manner • Helped to carry daily processes to increase the speed of total work • Creating weekly schedules, providing performance feedback and building strong cooperative teams • Develop departmental budget and control costs

• Reporting to GM • Managed workflow to exceed quality service goals • Coordinated welcome amenity and VIP guests • Trained new employees and monitored their progress throughout probation period • Coordinated special events and banquet services for large groups • Communicated effectively with staff members to ensure positive guest experiences • Named Manager of the Quarter for taking on additional responsibilities for Front Office Manager, during his leave of absence, while also optimizing department sales

• Coordinated with housekeeping and other departments to keep the hotel looking clean and providing guests with a good experience • Maintained 45 hotel rooms independently when supervisors or any colleagues were not available during late night and early morning shifts or during their absence/day offs.