Ersan Sevinç

• Facilitated the introduction of new digital product requirements, addressing functional, technical, and legal aspects. • Conducted roll-outs and cross-market studies to pinpoint and adopt best practices. • Conducted regular ITIL service reviews post-rollout to ensure continuous service improvement. • Managed roll-out project budgets, resource allocation in alignment with PMP principles. • Led regular stakeholder meetings, ensuring clear communication of project milestones, risks, and deliverables.

Expertly managed management system standards and their requirements for the IAS holding structure, resulting in successful compliance with a wide range of standards including ISO 9001, ISO 27001, ISO 15504, ISO 20000-1, ISO 22301, and TISAX. Thoroughly reviewed and improved the document management system, enhancing compliance and efficiency. Demonstrated leadership skills by effectively leading internal audits and inspections, resulting in the successful completion of over 10 audits and 5 inspections.

- Analyzed workflows and standardized the academy’s business processes by producing more than 30 procedures, forms, manuals, and policies in accordance with ISO 9001, 27001, 22301. Increased customer satisfaction and referral by 97% based on customer surveys. - Analyzed and identified requirements for the development of Training Management ERP Module. Consulted development team during SDLC. - Managed two customer software development projects for ISO 15504 – SPICE. Completed with high customer satisfaction.

- Managed participation in international conferences and events for the association. - Coordinated the communication between international and domestic authorities to improve patients’ living conditions in Turkey. - Organized more than 15 successful face-to-face and online events where patients, association, and physicians meet and collaborate to work on HAE (Hereditary Angioedema – a rare disease). - Represented Turkey in international HAE-related conferences and events.

- Defined configuration specifications and business analysis requirements. - Designed caniasERP product trainings for customers and the company’s consultants, and trained more than 100 consultants. - Developed relevant training contents based on software features and business processes for training participants. - Conducted more than 80 successful trainings (+%90 success) with 540 participants. - Documented a Customer Handbook to engage internal and external stakeholders for academy processes.

- Coordination and management of teachers, lessons, students inside the institution - Planning of lessons according to CEFR guidelines - Organizing supplementary activities for all learners - Assessment and evaluation of students and all educational activities - Teacher recruitment and facilitate teacher development

- Analyzed the success of customer's existing content strategy and created content ideas to increase the engagement - Researched content trends and dynamics matching the customer's voice - Managed content creation operation by making sure that content are matching with customer's target and profile - Coordinated and facilitated the collaboration between writers, designers, marketing team

- Lesson planning - Observing how methodology is applied - Increasing learner engagement - Conducting micro & macro lessons - Assessment and evaluation of learning goals

Bachelor of Arts