Eugene Graske

• Leading a team of 12 Customer Success Partners in Germany, Switzerland, Austria and Belgium • Designing and implementing procedures within the team and across sales and operations departments to optimize the customers’ experience • Driving product knowledge within the team, and across organisational structures • Ensuring optimal CRM tools data quality and relevance • Facilitating the offshoring of transactional processes to the Sales Support team abroad

• Supporting the Area Sales Teams (3 Overarching Teams across 4 Geographies) in managing and growing Efficiency accounts • Leading and coaching the sales support team members in DE, NL and BE • Driving productivity and effective measures within the team • Managing local and international stakeholders • Ensuring optimal CRM tools data quality and relevance • Improving transaction processes and enhancing with GSC for optimizing the offshoring possibilities

•Leading a team of 10 to 14 Agents in providing Industry Leading Customer Experience •Driving organisational and cultural transformation within the company •Analysing and simplifying processes to enforce efficiency and effectiveness in daily operations •Engaging teams and implementing strategies to foster traction of our products •Enhancing productivity within the team and between internal and global departments •Mentoring leaders to ensure a clear alignment for adhering to best leadership practices

•Leading, guiding and shaping a team of over 12 Care Business Partners in pursuit of providing the best Customer Experience for Maersk's Key Clients •Taking full responsibility for the performance of the team, including the customer experience being delivered •Analyzing and bolstering the quality of process execution / improvement •Coaching and personal development of individuals within the team, and for driving solutions and initiatives to enhance Customer Experience

•Autonomous leadership and overall responsibility of Hamburg Business Centre (entailing a Project delivery team, an Operations Team, a Training & Development Team and a Recruitment Team) •Leading business development with main focus on OEMs & Utilities •Relationship and Contract Management of core businesses •Responsible for the contracting and project delivery process strategy and execution •Employee evaluation and management for Sales and Support office functions

•Managing business leads in consulting at actual customers •Optimizing business profitability with new and mid-size accounts •Setting-up of the sales strategy for Diversitfication Business Unit •Participating in an active & consulting role to the recruitment team to optimize our attracting policy •Managing, Selecting & Recruiting new consultants for the team •Supervising the financial status of Business Unit activity

My role is directed towards attracting the best qualified candidates in the Power Generation, Transmission & Distribution and Construction & Infrastructure projects in the Middle East. Connecting with candidates involved in Engineering, Sales, O&M and Commissioning for Energy Sources and matching them with clients I have acquired, including: Utility Companies, IPPs, Certification Bodies, Engineering Bureaus, Construction Companies, EPCs and Original Equipment Manufacturers are the core of my function.

-Designed Community Health Project KAP protocol for Maternal and Child Health Project in the Republic of Congo -Edited Feasibility Studies Reports of Community Health Projects in Ghana, Angola and Kazakhstan -Created Country Travel Vaccination Guidelines for expatriate workers -Developed final Salissa-Mwana Vaccination Survey Report for the Minister of Health of the Republic of Congo

-Healthcare Systems in Less Economically Developed Countries -Global Healthcare Management -Economic Evaluation of Healthcare Policy

-Major in Biomedical Sciences -Minor in German Language -Minor in Anthropology

Higher level: -Math -Biology -Geography Standard: -English literature -French language -Chemistry