Eva Bognar
Angestellt, RM Team Assistent with focus on Asset Management and Reporting, Unisys Global Services Hungary
Budapest, Ungarn
Werdegang
Berufserfahrung von Eva Bognar
Bis heute 13 Jahre und 11 Monate, seit Aug. 2010
RM Team Assistent with focus on Asset Management and Reporting
Unisys Global Services Hungary
Working on client requests regarding hardware, software and user administration, follow up and coordinate client orders, maintan asset updates, working closely with the Asset Manager and Service Control Manager during monthly reporting period, prepare reports and do analysis, find new ways to improve daily operations and enhance efficiency.
5 Monate, Apr. 2009 - Aug. 2009
Operation Analyst
Unisys Global Serivces Hungary
Collect data from the operation and through MS SQL to prepare reports, analyse and identify new project scopes to improve effieciency of 1st, 2nd and 3rd level support, prepare client presentations.
1 Jahr und 1 Monat, März 2008 - März 2009
Team Lead/Technical Mentor
Unisys Global Services Hungary
Teamleader of a Service Desk Team, make sure SLAs are kept, prepare shift schedule, provide technial help to 1st level agents, create articles for Knowledge Base, analyse and forecast work volume, trendanalysis, check quality on logged tickets and corresponding coaching.
1 Jahr und 3 Monate, Jan. 2007 - März 2008
Deputy Team Leader
EDS
Ausbildung von Eva Bognar
2 Jahre, Okt. 2004 - Sep. 2006
Sprachen; Wirtschaft; Back Office
Europa Institut Dr Kramer
3 Jahre und 11 Monate, Sep. 2000 - Juli 2004
Wirtschaftswissenschaften
Theodor-Heuss Wirtschaftsgymnsaium
Sprachen
Deutsch
Muttersprache
Ungarisch
Fließend
Englisch
Fließend
Italienisch
Gut
Französisch
Grundlagen