Fabio Slesio

• Interact with customers via an online community. • Provide technical support for Microsoft customers using the tools and resources provided. • Follow definite process to create a positive customer and partner experience. • Effectively communicate with customers via written correspondence in the Answer platform. • Owning and resolving technical issues that are provided by the customers. • Answer, Create, Merge, Split, and moderate posts and threads in the Answer Platform. • Prioritize customer enga

• Assisting with high administrative and logistical tasks, such as: answering quires addressed to commercial department of the Italian embassy of Bern. • Organising working groups and forums. • Attending meetings and take notes. • Compiling information and documentation in order to perform forecasts dealing with the Swiss economic conjuncture and demography.

- Collecting documents and data (essay, statistical data, articles) Keeping contacts with the schools involved in the research project - In charge of the qualitative research - Drafting questionnaires format - In charge of the scrutiny of the questionnaires -Drafting final report

- Working as a volunteer in the Occupational Therapy Unit for senior citizens who have various degrees of dementia dealing with different groups of older people each day of the week - Running an art-workshop as part of the Art therapy program which has been conceived as an important instrument for the improvement of patients’ cognitive skills - Drafting informative material (leaflets and reports) concerning dementia.

- Giving Italian lessons to two different level groups: the first one was for beginners and it was composed of 6 people aged from 40 to 70. The second one was for higher Intermediate Level students: this group was composed of 14 people aged from 35 to 70. - Holding and organizing seminars concerning Italian cinema and theatre - In charge of public relations: promoting and selling language courses

French Language, Business French French Litterature