Farid Khan
Angestellt, Customer Success Partner Sr. Advisor (SAP Signavio), SAP Deutschland SE & Co KG
Darmstadt, Deutschland
Werdegang
Berufserfahrung von Farid Khan
Bis heute 1 Jahr, seit Juni 2023
Customer Success Partner Sr. Advisor (SAP Signavio)
SAP Deutschland SE & Co KG
10 Monate, Apr. 2019 - 2020
Sr. Customer Success Manager
Broadcom Inc.
• Drive customer adoption and success with Mainframe, Enterprise and Cloud solutions within a defined set of large customers • Build relationship with customer as Trusted Advisor and hold business reviews to ensure alignment • Proactively engage with the Broadcom sales Account Team to orchestrate renewal readiness and share and execute strategic account plan
6 Jahre und 4 Monate, Okt. 2012 - Jan. 2019
Customer Relationship Manager
EnerNOC - an enel group company (now Enel X)
• Energy and environmental data management for global clients, interval data management and utility budget planning • Seeking out and identifying opportunities for expanding the service scope and maximizing profitability to each customer • Maintain the closest possible business relationship with each customer to ensure customer expectations are being met and representing and acting in the best interests of the customers
3 Jahre und 7 Monate, März 2009 - Sep. 2012
Customer Service Coordinator
Enel
- Global Account Management - Optimizing Energy Cost Controlling Processes - Custom environmental data tracking reporting systems - Performing Quality Checks
2 Jahre und 4 Monate, Okt. 2003 - Jan. 2006
Team Leader / Tranider for AMERICAN EXPRESS US Process
Wipro BPO, American Express US Process
• Extensive training to teams of 25 - 30 members on all products and services offered • Weekly quality assurance checks on all customer support representatives to maintain our high uality customer service standards • Maintaining highest calling service standards for all customers worldwide, especially VIPs
Ausbildung von Farid Khan
2 Jahre und 2 Monate, Apr. 2004 - Mai 2006
Volkswirtschaftslehre
University of Mumbai
Economics of Global Trade and Human Resources
3 Jahre und 11 Monate, Juni 1997 - Apr. 2001
Volkswirtschaftslehre
University of Mumbai
Economics and Accounting
Sprachen
Deutsch
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Englisch
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Hindi
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Marathi
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Urdu
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Punjabi
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