Felipe Andrés Lugo Salazar

• Creation, review and correction of code in html, css and Js, intended for web sites. • Administrator and editor of a wordpress-based website. I worked with and learned: Front-end development, Web Design, HTML, CSS, JavaScript. Landing page --> https://felipeandreslugosalazar.github.io/webDesignZapHtmlCssJs/ Github --> https://github.com/felipeandreslugosalazar/webDesignZapHtmlCssJs/

• Customer support life-cycle design, test, and implementation (management of credentials, access, permissions, work-flow, documentation). • Initialization, flashing and update of proprietary hardware and software, also for third-party allies. • Demo room “owner”, preparation, maintenance and Testing of Trade Fair equipment. • Customer Support for clients inside and outside Germany. • Managing issues regarding hardware and software. • Online and On-site customer support.

• It-Support/Service Desk Admin/Documentation creator for 1st and 2nd level in Active Directory, Anti-Virus, Atlassian Suite (Wiki, Jira, Confluence and Hipchat), Microsoft Dynamics CRM, Microsoft Office Suite, Exchange, Outlook Web Access (iOs/Android), Outlook Calendar, Hornet Spam Manager, Apple, Mobile devices, Phones, Laptops, Notebooks, NFON Admin Portal (VoIP), Pipedrive, Printer config and maintenance, TeamPass (password manager), VPN/Open VPN, VM ware, Wifi/Ruckus, WLan, RaspberryPi.

• Computer Sciences, Programming, IT, analysis, diagnosis, and solutions for Software inconveniences in administrative and operational processes for Arcos Dorados LATAM through remote support (telephone and online) for the restaurants of Arcos Dorados (McDonald’s) in 7 countries: Argentina, Chile, Colombia, Ecuador, Peru, Uruguay and Venezuela.

9-week intensive coding Bootcamp learning: ruby, Rails, Sinatra, JavaScript 6, programming concepts, algorithms, data structures, oop, MVC, database schema design, relational database, SQL, Active registry, product design, UX, UI, front-end concepts, HTML, CSS, SCSS, bootstrap.

Pc hardware and software. Basic Computer Concepts, hardware, software, Network and Server Fundamentals, Printers and printing, Preventive Maintenance and Upgrading, Hardware/software Troubleshooting.

Mechanical, electronic, computer, telecommunications, systems and control engineering, CAD, CAM, CAE, Integrated Manufacturing .