Felipe Sartori Rego

Projects to optimize the series production aiming safety, delivery, quality and costs for brake system ABS/ESP.

Responsible for Brazil technical support, warranty and repairs in video systems, intrusion alarm, fire detection and conference systems. Responsible for sales of spare parts

Coordination of Lessons Learned worldwide. Analysis and evaluations of customer complaints with quality tools (8D´s, Problem Solving, A3). Interface between Brazil and Germany to improve the communication.

Improvement of quality statistics methodology. International reports / support in customer complaints. Control of quality tools target (8D’s, weekly claims, Problem Solving).

Analysis of quality statistics and KPIs (Key Performance Indicator) within the business division in Latin America. Critical analysis and elaboration of national and international quality reports to customers. Multiplier of 5S. Coordinator of Shop Floor management complaints. Participation in problem solving teams in critical 0-mileage cases. Support in evaluation of quality tools (A3, Ishikawa, 8D’s). Control and analysis of department budget.