Frank Pols

• Design and develop business intelligence systems using QlikView technology for spend analysis of enterprise customers based on SAP (FI, MM, BW) data; winner of the ‘best practice award’ in gold at the E-Procurement fair in Nürnberg 2011 for the integrated BI solution for spend analysis, purchasing controlling, and supplier relationship management • Consult customers on system integration and reporting architecture, including

• Work on process improvement projects in the IT, logistics, financial, and call centre operations areas examples: PL 91 Reverse Logistics Optimization (certification project), PL 91 Financials, Stream Call Centre Operations • Give consultancy on black belt tools and techniques • Data analysis, definition of metrics, and reporting for improvement projects • Coach Green Belt and Black Belt Candidates

• Analysis of business requirements and defining high level solutions • Creation of functional design documents, designing data models and interfaces • Functional Architect for EMEA Channels and Warranty systems (transactional, data warehouse and reporting systems) • Responsibility for system integration and interfaces, including transactional (IDOC) and reporting interfaces to SAP (MM/FI) • Contact point for business, support team, and other IT teams

Team leader of the design team; Analyze business requirements and create system design documents; Definition of data models and creation of a reporting/data warehouse system with web-based query-building facilities; Prepare and formulate QA procedures and co-ordinate the carry–out of these procedures; Analyze training needs, create training plans and material, deliver training

Developer in the Visual Basic based object oriented programming language "ComUnity Visual Framework"; worked on assignments for Siemens Nixdorf, Zoetermeer, Holland and New Millenium Technologies, Stevenage, UK

Specialised in Arts Management. Graduation paper: Automation of ticket selling for cultural institutions.

Specialisation in historic/cultural information technology; graduation paper 'A model for knowledge representation for (computer-based) research in musical cognition