Frans Brouns

Berufserfahrung von Frans Brouns

• Bis heute 6 Jahre und 8 Monate, seit Okt. 2017

  Business Architect

  Dearman Engine Company Ltd.

• 8 Monate, Mai 2017 - Dez. 2017

  Managing Director

  Lifecycle Lab sro

• 2 Jahre und 2 Monate, Juli 2015 - Aug. 2017

  Director Global Development

  Pragmatic Operations Ltd.

  Contracting vehicle setting up new customer operations organisations or redesign strategy and organisation for existing customer operations. Assignments include Head of Customer Delivery at a newly set up UK owned joint venture in India, developing organisation, IT infrastructure and processes for field support, SCM and accounting; Strategy and process development, business architecture for growing UK companies to support their global market while having a small organisational footprint.

• 7 Monate, Okt. 2016 - Apr. 2017

  COO - Ad Interim

  Telerepair JH S.r.o.

• 2 Jahre und 10 Monate, Okt. 2012 - Juli 2015

  Head of Customer Operations

  Intelligent Energy Ltd.

  Development of the customer service organisation. Setting up team, process and policies and implementing call centre services. Worked on selection of 3PL and the development and implementation of processes for inbound, outbound and e-commerce fulfilment. Part of the team that set up the subsidiary Essential Energy India responsible for the operations design and development to provide service and maintenance on cell tower power supply in India, managing due diligence process for site acquisition.

• 6 Monate, Juli 2012 - Dez. 2012

  Manager Special Projects

  Telerepair CZ S.r.o

  Contracted to design and support the set up for European repair and reverse logistics in Czech republic and Austria to support mobile phone repair for a major mobile phone manufacturer and a brown goods manufacturer subsidiary in Austria. Achieving performance enhancement, increased customer satisfaction and cost saving with innovative transport management and repair processes.

• 8 Monate, Nov. 2011 - Juni 2012

  Interim Manager Customer Service EMEA

  iRobot Europe ltD

  Interim assignment to assist iRobot to convert from a distributor managed service and support network to an iRobot controlled service operation. Developing CRM processes and standards, iRobot direct service centres and warranty validation processes.

• 5 Jahre, Nov. 2006 - Okt. 2011

  Senior Manager Customer Service AT/CH/SLO

  LG Electronics Austria GmbH

  Responsible for all customer service operations, including P&L, product liability, environmental affairs, product conformity and reverse logistics in Austria, Slovenia and Switzerland. Also held responsibilities in supply chain management, accounting and general management. Main accomplishments include the change and development of the service market in Austria, setting LG as a leading service company as a benchmark for competition.

• 1 Jahr und 2 Monate, Sep. 2005 - Okt. 2006

  European Strategy Manager Customer Service

  LG Electronics Europe B.V.

  European strategy manager for LGE. Development and implementation of homogenous service strategy in Europe. KPI management, harmonization of international service network, monitoring of local service organizations and developing improvement plans. Successfully set up new local service organization in Austria, process definition and development, systems implementation and training of local staff.

• 7 Monate, März 2005 - Sep. 2005

  Customer Service Manager Europe

  FTA Communication Technologies S.a.r.l.

  Responsible for repairs and customer and consumer contact within FTA, a leading European manufacturer and developer of DVB equipment, like satellite receivers, PVR's, High end LNB's. Set up of the software test forum of customers and end-users for firmware development. Selection of SKD partner for new product line of personal video recorders. IQC and testing of new LNB products. End user support and customer (trade) support.

• 1 Jahr und 2 Monate, Jan. 2004 - Feb. 2005

  Dive Master - Sabbatical

  Sheik Coast

  Lived in Egypt where I have worked as a Dive Guide/Instructor. Started my sabbatical after reaching personal and business targets set within Motorola period to reconsider next career steps, creating the ability for myself to dive at a professional diver, increase skills and experience and bring a hobby to a higher level. Next to diving worked as a business consultant to several organizations in Egypt, dive centres, tourism companies to advise on business models, marketing and P.R.

• 3 Jahre und 3 Monate, Okt. 2000 - Dez. 2003

  Service Manager Benelux

  Motorola Inc.

  As Customer Service Manager fully responsible for warranty management, customer service, helpdesk, service P&L and contract management for third-party repair operations. Reporting directly to the NEMEA Service Director and part of the NEMEA Management Team, Benelux MT and T-Mobile information support team. Reorganized Benelux repair processes, created transparency in financial processes, re-established Motorola PCS as a Key Service Partner with Key Customers.

• 1 Jahr und 1 Monat, Apr. 1999 - Apr. 2000

  Sr. Product Manager Mobile B2B

  Talkline Nederland B.V.

  As Sr. Product Manager Mobile responsible for maintaining, developing and implementing mobile product and services (Voice, SMS, Data and VAS) for the Dutch telecom market, mainly focused on small and medium sized businesses, but also for the fast growing consumer market.

• 7 Jahre und 11 Monate, Okt. 1990 - Aug. 1998

  Global Brand Manager Syndicated Applications

  The Nielsen Company

  Within the division with an annual revenue of 22MM US$ responsible for development, standardizing, implementation, pricing and marketing of Merchandising and Category Management business insights, consisting of data, software and consultancy, managing 18 countries within EMEA Region. The Global Brand Manager is part of the Global Marketing team responsible for sales and marketing of Customer Business Applications and directly responsible for international HQ sales within the FMCG market.

• 1 Jahr und 1 Monat, März 1989 - März 1990

  Head of Engineering

  Theater de Lieve Vrouw Amersfoort

  Setting up technical department and rigging of halls in newly build theatre. leading a team of 40 volunteers to support 90 theatre performances, daily art house movie theater showings and facilities management.

• 2 Jahre und 8 Monate, Feb. 1986 - Sep. 1988

  Eductaion Assistant and systems administrator

  Bull GmbH