Gaetano Buzzanca

Berufserfahrung von Gaetano Buzzanca

• Bis heute 12 Jahre und 8 Monate, seit Nov. 2011

  Quality Assurance Specialist

  Symantec

  Within the Enterprise Support Services Business Operations group I am responsible for the quality assurance assessment, feedback and coaching of the support delivery organization. Responsibilities included promoting excellence by measuring quality and compliance using consistent processes and enabling improvement, assisting delivery operations improve customer experiences and drive business results that maximize customer value and minimize customer effort.

• 2 Jahre und 2 Monate, Okt. 2009 - Nov. 2011

  Technical Support Analyst

  Symantec

  Installing, configuring, managing and troubleshooting main security core products in enterprise environments: Checking customers’ requirements for network structure, environment and it’s model. According to this, providing the advice and solution for best practice of implementing security applications and their configuration. Mainly in EMEA and APJ region. Operating in Italian and English Languages.

• 3 Jahre und 4 Monate, Juli 2006 - Okt. 2009

  Technical Assistance Support

  Citypost

  Assistance and technical support Level 1-3, data management for administration, online training and onsite. Data management on Teleatlas databases and georeferential marketing software (Map&Market