Gareth Lofts
Angestellt, IT Service Desk Global Operations, BMW Group South Africa
Rosslyn, Südafrika
Werdegang
Berufserfahrung von Gareth Lofts
Bis heute 5 Jahre und 11 Monate, seit Juli 2018
IT Service Desk Global Operations
BMW Group South Africa
Responsible for the Global IT Service Desk within the BMW group
During my time at BMW I was responsible for 2 areas, upon joining I was tasked with managing the transition of the 1st level services to new providers (for more details see my projects) Following completion of this project I focused on the task of integrating local business units into the global group standards,
2 Jahre und 8 Monate, Jan. 2010 - Aug. 2012
IT Operations Manager (World Wide)
Alstom
Global operations management of ALSTOM Powers CRM and Field Service applications. • Managing global operations and project teams (with Near and Off Shore teams). • Management of vendor relationships and compliance to SLAs • Budget management • Business Relationship management. • Managing the Incident and Change processes according to ITIL. During my time at ALSTOM I was also responsible for transitioning the provision of service to a near and off shore team and an continuous improvement project.
1 Jahr und 8 Monate, Juni 2008 - Jan. 2010
Siebel Business Analyst (World Wide)
Alstom
Business Analyst • Responsible for translating business requirements into IT solutions Siebel CRM and field force management tool. • Project Manager for the e-Learning tool development and roll out (for more details see projects) • End user training
6 Monate, Jan. 2008 - Juni 2008
IT Project Manager (BT GmbH)
British Telecom GmbH
IT Project Manager, Lead to Cash End to end project management of IT application development projects
2 Jahre und 5 Monate, Sep. 2005 - Jan. 2008
Sr Business Systems Analyst (EMEA)
BEA Systems
EMEA Siebel Business Analyst within the Sales Operations organisation, responsibilities including: Business analysis Ad Hoc consultancy services End user training and roll out management Single point of contact for the external user help desk Management of a continuous improvement project.
3 Jahre und 2 Monate, Aug. 2002 - Sep. 2005
Business Analyst/ Project Manager (EMEA)
Cable and Wireless EMEA
EMEA IT business analyst and project manager.
Ausbildung von Gareth Lofts
1995 - 1998
Politics and Philosophy
University of Wales Swansea
Sprachen
Deutsch
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Englisch
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