Gary Kemp
Angestellt, Expert QA Executive, Fressnapf Holding SE
Lügde, Deutschland
Werdegang
Berufserfahrung von Gary Kemp
4 Jahre und 3 Monate, Juli 2016 - Sep. 2020
Technical Support Engineer
McAfee Germany GmbH
Providing technical support, product information and configuration advice to SMB, corporate, enterprise, and government customers using Web Gateway/Web Gateway Cloud Service, McAfee Client Proxy, Content Security Reporter and Web Reporter.
4 Monate, März 2016 - Juni 2016
Customer Relations Advisor
PANDORA A/S
- First point of contact for Pandora UK stores, franchisees, and end consumers of premium jewellery - Support and advice on product issues, warranty claims, order fulfilment, and complaint handling - Acceptance, processing, and management of high-value stock orders, as well as some user management
1 Jahr und 1 Monat, Nov. 2014 - Nov. 2015
Service Center Agent
arvato CRM Solutions | Bertelsmann SE & Co. KGaA
- Providing professional telephone and email-based support to international businesses in the IT sector - Management of business accounts, licensing, and pre-sales enquiries - Database maintenance and troubleshooting
1 Jahr und 1 Monat, Juni 2013 - Juni 2014
Customer Support - Third Line
Moonfruit
- Technical support for website building software, including installation and troubleshooting - Providing technical assistance to the rest of the Support team - Identifying and communicating areas of improvement for the software and Support team - Managing communication with customers via social media
1 Jahr und 1 Monat, Juni 2012 - Juni 2013
Junior Software Tester
Moonfruit
-Supporting the senior testers in the identification, design, and implementation of test cases for new software functionality - Logging and administration of bugs and defects within an Agile development environment
3 Jahre und 1 Monat, Juni 2009 - Juni 2012
Customer Support
Moonfruit
- Technical support for website building software, including installation and troubleshooting - Managing communication with customers via social media
9 Monate, Okt. 2008 - Juni 2009
Virtual Server Support
THUS plc
- Providing telephone and email support for virtual server customers, including management of DNS and domain names - Installing and maintaining common software packages - Finding and correcting script errors, and general support for server usage
3 Jahre und 4 Monate, Juli 2005 - Okt. 2008
Fault Management Co-Ordinator
THUS plc
- Working as a central co-ordinator to ensure the rapid resolution of network faults - Managing communication to customers and other parts of the business - Creating reports and statistical analysis of faults that caused significant impact to the business - Managing creation and delivery of applications for new and existing employees
2 Jahre und 8 Monate, Dez. 2002 - Juli 2005
Customer Support Agent
Demon Internet
- Support for dial-up, DSL and web hosting clients, as well as other business users - As Second Line, providing support to junior staff - Providing Fault Management cover, and assisting in the development of employees
Ausbildung von Gary Kemp
1 Jahr und 10 Monate, Sep. 2000 - Juni 2002
Media Studies
South East Essex College
Media Production - AS Level ICT
Sprachen
Englisch
Muttersprache
Deutsch
Grundlagen