Dr. Ghassan Ghanoum

Preparation of the administrative structure of the center. Design and implement monthly and quarterly training plan of the center. Manage the contracting processes, internal & external protocols. Division of tasks to work on various departments and coordination. Follow-up and analysis of the results. Managing budget and employees for the center, and its day to day operations Community networking and community relations. Leading the team to achieve the goals and objectives of the center

Articulates the global training programs with the local needs Manage the learning and professional development of the employees Design the training objectives according to business needs Experience in Instructional design, including virtual learning tools Making presentations giving assessments and identifying soft skills training needs. Promote trainee participation and involvement and build greater confidence in their abilities

Develop & design marketing programs, strategies, and campaigns Provides leadership and direction in the development, implementation Designs, writes, and oversees the production of printed promotional materials Establishes and maintains a staffing structure to support the marketing efforts Develops and manages annual marketing budgets for the organization Represents the organization at various community and business meeting Provides support for promotional special events such as community events, fairs

Represent Bank in negotiating, evaluating contracts, formulating the needed with suppliers Meeting the vendors, in order to determine product availability and terms of sales Prepare bid awards requiring CPC's approval, and then invite the potential vendors. Prepare process and issue requisitions, purchase orders, and contracts Manage activities of buying and storing materials, equipment, and any other supplies Manage the processes for receiving the invoices, utility bills, financial claims, and payments

Prepare target price & history log for the requested materials after specifications identify. Prepare and issue Request for Quotation to the approved selected suppliers. Negotiate and evaluate received offers commercially. Prepare and issue PO (Purchase Order), LPO (Letter of Purchase Order), LOI (Letter of Intent) and expense reports. Follow up with the suppliers the delivery of shipments & notify Logistic unit due date. Receive invoices and verify them against PO & delivery receipts.

Sell and offer subscriptions, services and open new corporate & VIP accounts Preparing contracts for the sale of subscriptions and new lines Participate in developing and increasing Corporate Accounts, selling & managing Participate in creating and developing corporate accounts database Interacts with Corporate customers and clients, associations Educate customers regarding product usage and features Update management of any statistics and data relating to Customer complaints and requirements

Answer customers' calls and respond to their inquiries with an excellent quality Provide a high level of customer service that would exceed customer expectations as well meeting the departmental goals Evaluate customer concerns and resolve problems towards customer satisfaction Secure customer satisfaction in every interaction in a professional manner Suggest sales to customers by introducing products Fulfill individual and team based performance parameters (KPIs)

STRATEGIC CONTINGENCY PLANNING

business Administration

Class Teacher