Gopal Singha
Angestellt, SENIOR SERVICES ENGINEER, Tresor System PVT LTD
Kolkata, West Bengal, India, Indien
Über mich
I am a Customer service oriented IT professional focused on resolving user software and hardware issue on both MAC OS and IOS Platforms, seeking to bring my outstanding technical knowledge to a team environment. I strive to communicate and share my experience to build relationship. I am an enthusiastic Apple certified Support professional specializing in understanding the needs of both business and home users. A Dynamic professional with over 8 years of experience in Mac OS troubleshooting, Windows troubleshooting, Linux server administration, windows 2003 server administration, Small network setup, Tune & Play server maintain, iOS & Mac OS demo content setup. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Werdegang
Berufserfahrung von Gopal Singha
Bis heute 5 Jahre und 8 Monate, seit Okt. 2018
SENIOR SERVICES ENGINEER
Tresor System PVT LTD
Demonstrated creativity and resourcefulness through the development of innovative solutions. Used critical thinking to break down problems, evaluate solutions and make decisions. Handled customer inquiries and suggestions courteously and professionally. Strengthened communication skills through regular interactions with others. Managed Utilized customer service software to manage interactions and track customer satisfaction.
2 Jahre und 8 Monate, März 2016 - Okt. 2018
Technical Support Manager
Currents Technology Retail India Limited
Handling a team of Apple Store team, educating them for Apple products Troubleshooting Responsible for sorting out all Mac/iOS related issues and giving the solution Re-installing/Upgrading Mac operating systems Troubleshooting Mac / Windows system at client place for sharing and other issues Giving remote support to the clients by using team viewer/LogMeIn Installing Ubun2/Windows on Mac Computers Installing and troubleshooting for Peripherals attached with Mac Developed, designed, deployed and integrated
Ausbildung von Gopal Singha
3 Jahre und 1 Monat, Dez. 2012 - Dez. 2015
Computer Science
Punjab Technical University
Embark on a journey of technological mastery with a Bachelor of Science degree in Hardware & Networking. This comprehensive program delves into the intricate world of computer systems, infrastructure, and connectivity, equipping you with the skills and knowledge to excel in the ever-evolving field of information technology. understanding of how these components harmonize to create functional and efficient computing systems. as well as delve into emerging trends such as cloud computing .
Sprachen
Englisch
Muttersprache
Deutsch
Grundlagen