Graciela Jacqueline Perez Caballero

Experience in Project and Change Management, Operating Model Design, Consulting, Operational Excellence, Continuous Improvement and Lean. Few project examples as below: Operational Resilience and Underwriting Controls Review - Insurance Firm, UK Back Office Process Improvement - Wealth Management Firm, UK Lean and Operational Excellence Implementation in Operations - Bank, UK, China, India HR Customer Journey - Bank, UK Organizational Change in Operations - Insurance, UK

 Designed a programme to embed a continuous improvement culture in the financial operations team for a leading British pharmaceutical firm  Designed, managed and delivered workshops with the operations teams in Malaysia, India, Poland, Romania, Guatemala and the UK

 Planned and implemented a new operating model and warehouse management system. Led the 22 cross-department project team to yield 17% reduction in operating costs  Reviewed and updated the Corporate PM methodology, deployed new project management tools and trained the PMO team in the new standards

 Designed and implemented a new Leasing process, achieving a 45% reduction in service time. Led a 15-member inter-departmental team  Planned the bank’s leasing training schedule and conducted ‘train the trainer’ sessions to upskill the leasing sales force

 Designed a new process to operationalise a new law passed by the Congress, aimed at applying punitive measures to corrupt civil servants.  Performed as process SME in the testing stage of the new workflow system implemented to support the new process

 Mapped the as-is customs processes  Documented customs procedures and coordinated their approval  Validated the compliance of customs processes standards

-Operations -Digitisation -Finance -Marketing

-Business Engineering -Process Improvement -Software Development