Harjit Singh

• Leveraging 19 years of comprehensive experience in the telecom sector• Proficient in overseeing & optimizing end-to-end procedures to enhance operational efficiency. Demonstrated commitment to delivering exceptional customer service, • Proven track record in efficiently managing stores, optimizing performance & customer experience. Adept at ensuring regulatory compliance, implementing policies. • Experience in overseeing warehouse/Logistics operations, ensuring inventory accuracy & optimal functioning.

• The role involves Partner Development for the Enterprise Business (Core Business is Mobility , ILL & IOT solutions ) Direct Team handling to drive the Enterprise Business. Maintaining Cross Function team coordination to get done work smoothly, within timeline • Leading sales and marketing activities for the most emerging SMB portfolio through team of Channel Partners and Partner TL to manage joint business development plan, regions revenue growth and overall growth of Company business.

• Coordinating with Regions Pan India for day to day activities related to collections & recovery. • Ensuring collection efficiency through effective agency management and CRE review mechanism. • Ensure lowest bad debt, with timely collection and recovery.•Coordinate with Finance team for processing the credit note & budget planning of credit notes.•Prepare MIS reports and Dashboard Pan India and Monitoring bill delivery, drive E-bill Penetration and Bill Consolidation.

• Ensure to get the AV/CV done for all eligible customers within TAT. • Responsible for fulfilment of all the leads across DTH, prepaid, postpaid and Airtel Bank• Monitoring the area wise documentation process on daily basis to ensure faster activation.•Handle a team of 70 executives responsible for audit of documents as per the compliance parameters.•Ensure timely allocation and reversion of Postpaid and Prepaid Bulk cases from CPV Agency.•

• Control Bad Debts through Exposure & Dunning Schedule. • Co-ordinate with outbound tele-calling team for negative CPV, BNR cases & undelivered Bill cases.• Address updation/correction in the billing system in case of incomplete address in the billing system.• Preparing Credit limit parameters and monitoring the cases as per company guidelines.• Designed the Contact Point Verification format for accurate analysis of credit worthiness of subscribers.•