Hashem O. Ahmed

Leading a competitive IT outsourcing selection process and project management of a digital real estate portal, and launched the first “For Sale By Owner” portal in UAE. Directing deployment of a new web portal, specifying all business and functional requirements to a globally outsourced IT team, and designing an intuitive user interface with an integrated e-commerce solution selling online property advertising. Overall management and execution of marketing strategy.

Assisting the GM with the day to day running of the company including sales forecasting, budgeting, marketing and handling client and supplier communication. Determining staffing requirements, preparing work schedules and assigning specific duties; established and implemented departmental policies, goals and procedures. Played a key role in increasing the company’s revenues and net profit by AED 1.5 Million within 8 months of employment in a tough and crowded marketplace.

Coordinating all departments concerned with a large retail store in a busy Toronto district, selling secondary house hold goods including appliances and electronics. Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and improvement. Monitoring suppliers to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.

Acting as an interface between agents and management, supervising calls and ensuring that set objectives are achieved and making sure that rules of conduct are observed among one of the top contact centers in Canada. Coaching sales staff on sales performance, customer relationship, external communication and time management; motivating, overseeing, organizing and coordinating the work of the sales team.