Hatem Ezz

Installation, configuration and maintenance for the company’s Network (LAN-WAN), Computer HW and SW and Servers Working with monitoring tools for daily monitoring and ticketing system to reply to all the customer inquiries and issues Experience in VMware, Oracle DB, Symantec Netback solution and Active Directory from versions 2008. Documenting all issues and their solutions in order to have a Knowledge base Report Generation and presentation to management

Broadcasting sites down by SMS for VIP Sites and HUB Sites within SLA. Working in OSS-RC/M2000 ( Reset Sites , Halt/Active Sectors 2G-3G-LTE ,Common Explorer,BSM ,Command handling ) Generating alarm reports (DD – WW – MM) getting the logs from OSS-RC/M2000. Monitoring Performance alarms, MW alarms in SOEM Ericsson, RTN Huawei, HUB-Sites in IMS/Net Boss and monitoring of sites, HUSI update Experience in MW Link Budget. CQI Adjust Algorithm Switch Discrepancy, Add Neighbors and Cluster Improvement

2G CHECK Internal Alarms (BTS Internal, TS SYNC, OML, Mains, Abis Path, Loop Test failed, BTS External) Site configuration (Unused, Block, Config, Select) External Alarms (Power, AC, Door, etc.…) Check internal alarms , site configuration, E1's Reset site, Halt site 3G Check E1 check Reset& Active sites.

Supervising Etisalat Network services alarms and escalating the problem Logging and recording all different kinds of daily received alarms/actions all over the technology equipment "major, critical cases on the SM tool Validating and following up all actions done by internal or external teams and onsite support for all interventions done by different teams "internal /external" Continuous reporting and update is sent to management regarding business impacting alarms that lead to an outage

Swapping 2G - 3G Project Internal/External Alarms check (BTS Internal, TS SYNC, OML, Mains, Abis Path, Loop Test failed, BTS External, Power, AC, Door, etc.…) Site configuration (Unused, Block, Config, Select) Check internal alarms, site configuration, E1's Reset site, Halt site Communicating with other companies managing similar projects. (Ericsson, Vodafone, Huawei) Preparing and logistically planning new sites for construction operations Responsible for the safety of the technical team.

Communication Engineering, Telecom Engineering and Network Engineering