Hikmet YAVUZER

Installation, maintenance,operation, problem solving of products and solutions. Applying judgment based on practice and precedence. Analyzing and solving problems which may involve multiple systems and can be of complex nature. Performing technical support activities and problem resolution on-site and/or remotely. Maintaining daily relationships with technical support organizations of operators and business partners, escalating issues when necessary. Following up release notes and other publications of components and if necessarily, upgrading applications/components proactively. Moreover working as a team leader in some situations and check on completion and/or quality. Find out faults, performance degradations and developing solutions for them. Prepare daily, weekly and montly reports. By Signalling firewall systems, we protect our subscribers from fraudsters, by adding/modifying new rules to firewall and monitor. Many Core Trainings: • Nokia • Huawei • Ericsson • Cellusys