Hosam Shokr
Angestellt, Customer Support Manager, Huawei Technologies
Tbilisi, Georgien
Über mich
#Fast Learner! I worked in many fields such as #Networks planing&design. #Asset management register and count. #Customer support service. #Storages & Servers Hardware and software installation, replace and troubleshooting. #Cyber security and privacy learn and teach to service team. #IT infrastructure requirements drawing, building and installation. These experiences makes me open mind, dynamic, easy to understand and analyse the issues and find solutions. Always looking for new challenges and to grow my skills set in IT, fields, customer relations, management skills. Friendly, professional and solution-oriented conversation management in the customer contact as well as in the team.
Werdegang
Berufserfahrung von Hosam Shokr
*Training for all service Engineers About 40 Engineer. *Cyber security Training. *Semi-annual commitment letters sign off. *Technical service request from customer and root causes of technical issues, *Live network change permissions and Account management, Warranty and post warranty coverage to all inventories delivered to customer, Risks on live network, Life cycle of all product EOS/EOP/EOM. *Customer satisfaction. *Security of customer networks. *Secure the computers used by all service team.
Bis heute 7 Jahre und 2 Monate, seit Apr. 2017
IT Engineer
Huawei Technologies Co. Ltd
*All IP product and computing product troubleshooting including (Router, Firewall, LAN Switches, servers, NMS system) License upgrade, Soft upgrade, alarm issues on live network, Escalate the critical issues to HQ, network inspection regularly to avoid critical risks. *Managed Eurasia Offices as IT leader.
6 Jahre, Jan. 2007 - Dez. 2012
Tehnical Support
TEData
Ausbildung von Hosam Shokr
4 Jahre und 4 Monate, Sep. 2004 - Dez. 2008
Information technology
Cairo University
Sprachen
Arabisch
Muttersprache
Englisch
Fließend
Russisch
Grundlagen
Georgian
Gut