Ina Jurczok

- Managing the employee life cycle activities from onboarding, transitions to offboarding -Partnering with General Manager to design and implement an internal HR platform containing HR processes, guidelines and resources for line managers -Providing accurate and timely HR advice to employees and managers -Delivering quarterly reports on HR KPIs, including turnover and restructure within the organisation -Designing bi-annual employee engagement surveys and reported results to the Staff Care Executive

-Managed the end-to-end recruitment activity, including provision of advice & support to line managers and proactively engaged in initiatives to source candidates -Evaluated and refined HR processes to improve efficiency and effectiveness in recruitment, onboarding and induction -Managed administrative, operational and reporting functions involving worker’s compensation claims and return to work programs -Identified opportunities and executed project work under the guidance of the People & Culture Director

-Partnered with Connect Director to build effective communication plans to increase engagement of staff members & volunteers -Tracked the development and performance of connect groups and provided ongoing support -Developed and conducted engagement surveys and utilised the results to inform continuous improvements -Developed and delivered timely KPI reports to Directors & the Leadership Executive Team -Assisted and oversaw Location Administrators through regular training on database and compliance

- Delivered on all key processes of the full employee lifecycle - Served as Coordinator for HR-related annual projects - Pioneered People & Culture activities, initiatives and projects - Provided coaching and advice on employee relations issues - Designed HR workshops for Senior Stakeholders - Initiated improvement and simplification of HR processes, and enforcement of People & Culture policies and procedures and HRIS implementation - Delivered reporting of key HR performance metrics to Senior Stakeholders

- Fostered and maintained strong working relationships with key stakeholders to inform and support them in all generalist HR matters - Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency - Designed and launched effective induction processes in collaboration with the HR Business Partner, increasing employee satisfaction and retention - Drove the implementation of a time and attendance system and managed the platform

- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times - Cultivated productive relationships with stakeholders, facilitating claims lifecycle - Optimized case management with establishment of best practices

- Assisted in the design of advertising campaigns and organized marketing events to promote pharmaceuticals - Compiled and distributed financial and statistical information to increase efficiency and reduce costs