Irfan Khan

Angestellt, Deputy General Manager-IT, Vodafone Shared Services India

Pune, Indien

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Senior Service Delivery Manager

 Around 14+ years of IT experience in Telecom Ba

 Opportunity to enhance or establish a profession

 Develop and introduce efficient workflow managem

 Create dashboards to provide a view of all compl

 Developed automated solution that will reduce /r

 Initiate improvements programs to address pain p

 Develop comprehensive service definition for the

 Perform process analysis and optimization

 Provide customers support and understand custome

 Ability to analyze complex issue and deliver sol

 Maintain productivity while multitasking in dyna

Bis heute 13 Jahre und 1 Monat, seit Mai 2011
Deputy General Manager-IT
Vodafone Shared Services India
Service Delivery lead for handling Operations and drive automation/efficiency considering the company goals to achived
1 Jahr und 10 Monate, Aug. 2009 - Mai 2011
Technical Consultant
IBM INDIA
4 Jahre, Okt. 2004 - Sep. 2008
Engineering Consultant
Wipro Infotech

3 Jahre und 3 Monate, Mai 2001 - Juli 2004
Computer Engineering
North Maharashtra University

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