Islam Ali

• lead, mentor and motivate project teams in the execution of day-to-day tasks and in the development of their RPA skills and abilities • Work with clients to execute RPA initiatives by analyzing and designing process workflows; building, testing, and implementing RPA solutions; and ensuring quality of the system . • Assist clients and Program Manager in the construction of Business Cases and opportunity identification efforts to support the further adoption of RPA solutions throughout the organization .

Deploying, automating, maintaining and managing cloud based production system. Build, release and configuration management of production systems. System troubleshooting and problem solving across platform and application domains.

work in an Agile, collaborative environment to understand requirements, design, code, and test innovative applications, and support those applications for our highly valued customers. develop new web features, that have a front end and back end component

Receiving incoming calls and providing technical support to ADSL problems. ADSL Troubleshooting and fixed line issue. Ensuring that all ADSL support calls and tickets are logged correctly. Responsible for wired and Wireless router configuration and troubleshooting.