Jacek Czernuszenko

Managing company-wide Transformation Program; Supervising Strategic Projects (Implementation of mobile services based on MVNO model); Managing CRM operations (customer service, churn and ARPU mgmt). Responsible for delivering Business Intelligence Development Roadmap. Introduction of KPI dashboards. Transformation into agile CRM systems development. Implementation of a new system testing and validation.

Client: GLOBAL TELECOM OPERATOR Role: PROGRAM MANAGER Scope: Managing Transformation Program for IT organization (over 1000 people) Client: HOSPITAL A Role: PROJECT MANAGER Project: Troubled project recovery and review of IT processes Client: HOSPITAL B Role: PROGRAM MANAGER Project: Business Transformation Program including ERP and Hospital Information System Implementation Partner: enxoo.com (salesforce.com partner) Role: Business Development

- Co-founder and Investor of start-up e-health company. - Managing business development and creation of a cloud platform for healthcare professionals and practices integrating on-line communication with patients, Electronic Health Records and patient’s Personal Health Records. - Dedicated system for collecting medical data based on OpenMRS solution. - Pitching investors

Running of Change Management Program focused on: Top Line improvements, Operational Costs reductions, Customer Experience, Performance Management, Project Management and Project Portfolio Management, Process Management, Innovation Management, Knowledge Management, Talents Management. Project Manager of Merger of P4 with Germanos. Implementation of Business Process Management and process improvements. Improving company efficiency through process and organizational changes. Architect of the PMO.

Responsible for design and delivery of IT Project Portfolio supporting critical business processes: - SAP Implementation Program: FI/CO, HCM, Supply Chain, SD, AM, Netweaver (Portal, XI/PI) and BW, - Billing (Comverse) - Revenue Assurance, Fraud Prevention and Interconnect Settlement, - BI (Data Warehouse, SAS), - Custom applications - Managing IT Infrastructure and Operations, - Procurement and contract mgmt - Leading security mgmt program - Recruitment and Team development from 5 to 60 people

- Managing CRM Progr - Implementation of franchise sales channel, internet self-care customer service, CRM-Campaign Management System (Chordiant), handset management system. - Integration customer service and self-service system with Intelligent Network Platforms (consumer prepaid platform and business virtual private mobile network platform). - Implementation of systems for new brand Heyah. - Vendor selection and procurement. - Country Representative to T-Mobile Int'l CRM Technical Team

- Reduction of receivables from automotive industry in IT global service provider in Europe (Germany, UK) - Development of e-Banking strategy. - Implementation of budgeting system for the leader in airline industry.

- Implementation and enhancements to Financial and Controlling processes using SAP R/3. - Implementation of Human Capital Management and Supply Chain processes using SAP R/3. - Managing Projects. - Vendor selection and procurement. - Creating SAP User Support Group.

- Development of Budgeting and Controlling processes and system concepts in two power plants. - Strategy Development in FMCG and chemical companies. - Development of Management Information Systems in two companies. - Audit of financial statements and financial reviews of banks and companies.