Jasmina Kutleša

Involved in Business Intelligence/Data Warehouse projects for Telecommunications industry Main responsibility: ETL Development and testing Technologies and tools: ETL - Informatica PowerCenter SQL Database Tool - Toad for Oracle, Aginity Workbench for PureData System for Analytics DWH Appliance - IBM PureData System for Analytics (Netezza)

Operational maintenance and monitoring the process of realization of voice and data services for business customers Working on access networks monitoring tools Administration databases and systems after services realization for business customers Providing support for Sales Department in the preparation and implementation requirements for business clients Providing support to field technicians on service realizations and troubleshooting

Providing support to key account customers in activating new services, troubleshooting existing ones and providing diverse information about products Providing support to other telecom operators in the process of service realization and troubleshooting Informing key account customers about relevant actions on their services, etc.

Providing tehnical support to clients with the use of telecommunications services and products Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP, mobile services and more Providing basic information about bills and products