Jeffrey Balang

Helping SAP customer to migrate the SAP infrastructure to S/4 HANA and maximizing the SAP investment. Key achievements: -Took on several projects from different facets of IT in real estate and education and GOVTECH system ranging from system integration, AWS infrastructure and SAP products. -Provide value added tools for customer to maximize the SAP investment -Tailored architecture/integration specific diagrams of integration approaches - RFP preparation for scoping and business development

Led the migration of solution manager system to migrate to Hana database and upgrade to the latest version. Key achievements: -Engagement with C-level client relationship -Instrumental in achieving the next phase of the project because of successful outcome -From manual ChaRM to fully automate ChaRM -Migrate the 5k+ documents to SOLDOC in short time span -Presales on different capabilities of Solution Manager Project: Migration of Solution Manager 7.2

Music Tribe is a holding company that focus on music instrument brand that includes Midas, Klark Teknik, Behringer, Bugera, Eurocom Turbosound, TC Electronic, Lake, Lab Gruppen, Tannoy and Cool Audio. Key achievements: -Greenfield implementation of Solution manager -Integral part in achieving the digital transformation of SAP infrastructure -Reduces security risk for SAP access -Presales on different capabilities of Solution Manager Projects: Green field implementation of Solution Manager 7.2 and SSO

• Oversee all the technical requirements PCOE readiness audit • Handle the annual PCOE audit requirements as SAP Partner license in Brunei. • Supervise the teams and distribute the workloads for audit preparation. • Greenfield implementation of solution manager systems and ERP IDES system. • Configure the SOLMAN_SETUP baseline • Integrate the managed system of the clients for EWA reports. • Implement a ITSM incident management and knowledge based articles. • Install fiori gateway for POC and testing

• Monitor the ticket distribution among team members and ensure the quality of ticket resolution. • Mentoring the team regarding the solution required in the issue. • Liaise with SAP counterparts on the deliverables, technical updates, and major outages issues. • Work on tickets under pressure and ensure service level agreement (SLA) are met. • Provides high quality first-hand support and 2nd level support • Provides all-around BASIS support

Post Baccalaureate in Computer Technology

Economics