Jennifer West

- Change management: training and documentation - LMS training development and instructional design - Knowledge management; composing and maintaining process articles, SOP documentation - Content Optimization for AI Knowledge Base; content creation; identifying gaps, structuring information and incorporating relevant keywords and metadata to enhance the AI's ability to understand and retrieve relevant data and improve searchability - Project Manager for country specialization knowledge initiative

Program Manager for ASCEND, an 8-week program designed to support growth and development of People Managers in learning the skills of a Leader of Leaders role Program Manager for Amazon Leadership Learning Series, a variety of virtual instructor led sessions with engaging peer dialogue and skill-building activities Projact Manager for development of internal online virtual mentoring tool to assist employees with assessing their understanding and application of the Leadership Principles

Inventory and shipping mangement, tracking for US and EU. Assisted with scheduling and onboarding for internal beta testing, as well as tracking, troubleshooting and distributions. Provided training and support for International team in Germany when rolling out beta testing operations.

Executive support for multiple Directors, scheduling of meetings over international time zones, large event and meeting coordination for up to 250 people. arranging domestic and international travel, handling of time-sensitive and confidential requests, project management and coordination.

Lead coordinator of facilities operations. Supervised staff of six, ensuring sufficient coverage of essential operations functions. Space planning, project management, assisting HR with new hire orientations, large office move coordination, vendor relations.

History, English, Sociology