Johan Sonesson
Angestellt, International CRM Operations Consultant, REDBLUE Marketing GmbH (MediaMarktSaturn Retail Group)
Munich, Deutschland
Werdegang
Berufserfahrung von Johan Sonesson
Bis heute 5 Jahre und 9 Monate, seit Sep. 2018
Project Manager - Operational Optimization
REDBLUE Marketing GmbH (MediaMarktSaturn Retail Group)
• Implemented Google-based Apigee in 8 country organizations in order to improve performance of systems during peak periods. • Incident management process implemented across 10 country organizations and several IT Product Teams • Overall preparation for peak periods including steering of 6 IT Product Teams regarding performance tests, monitoring, incident support and communication to high level stakeholders. • Established Campaign and Process monitoring to improve transparency for daily operations
Bis heute 6 Jahre und 7 Monate, seit Nov. 2017
International CRM Operations Consultant
REDBLUE Marketing GmbH (MediaMarktSaturn Retail Group)
• Launched MediaMarkt Club in Poland and Turkey including implementation of systems and processes as well as coordination of testing and training. • Consulting the CRM teams of Greece, Turkey and Sweden in their daily operations of MediaMarkt Club including processes, systems and training. • Driving improvements of systems and processes towards central departments (e.g. concept & IT) • Finding solutions for CRM-related problems across 10 country organizations
1 Jahr und 8 Monate, März 2016 - Okt. 2017
Project Manager/CRM Coordinator Operations
Media-Saturn Nordic Shared Services AB (Stockholm, Sweden)
• Swedish Sub Project Manager within the Launch of a CRM program for MediaMarkt Sweden • Local Project Manager: Implementation of new feature “Registration with Swedish Social Security Number” • Responsible for constantly improving the CRM program processes and its performance • Implemented new processes in the Swedish organization across different departments, e.g. Finance, IT, Online, Customer Care and 28 stores.
10 Monate, Mai 2015 - Feb. 2016
Deputy Revenue Manager
Swebus Express AB (Stockholm, Sweden)
• Stand-in for the Revenue Manager in peaks and for vacations • Complete overview of the price strategy for the core business of Swebus, national bus travelling
1 Jahr, März 2015 - Feb. 2016
Responsible for CRM
Swebus Express AB (Stockholm, Sweden)
• Implemented Salesforce as a CRM-system for B2B-sales • After the successful implementation, I was responsible for main maintaining the system and training of colleagues
1 Jahr und 5 Monate, Okt. 2014 - Feb. 2016
B2B-sales / Event project manager
Swebus Express AB (Stockholm, Sweden)
• Responsible for the whole customer journey for transportation solutions at B2B-events • Event project management for complex events
6 Monate, Mai 2014 - Okt. 2014
Consultant
Dreamwork Scandinavia AB (Stockholm, Sweden)
• Consultant at Swebus Express AB • Organizing bus events for B2C & B2B
9 Monate, Juni 2013 - Feb. 2014
Personal Assistant
Örebro Kommun (Örebro, Sweden)
Part-time job as a personal assistant for a person with disabilities
4 Monate, Mai 2012 - Aug. 2012
Team Leader
GodEl i Sverige AB (Örebro, Sweden)
• Team lead in a sales team of six people • Direct selling of electricty contracts, B2C
Ausbildung von Johan Sonesson
3 Jahre und 11 Monate, Aug. 2009 - Juni 2013
Business Administration
Örebro University
Marketing, Organization, processes and leadership.
3 Jahre und 11 Monate, Aug. 2009 - Juni 2013
Management in Sports and Recreation
Örebro University
Sprachen
Schwedisch
Muttersprache
Englisch
Fließend
Deutsch
Gut