Johnny Petersen

We believe business solutions should be easy to use, beautifully designed and mobile, enabling the whole workforce to be as flexible and agile as the customer and your own employees require you to be. BRITE craft best-in-class products which are based on a single application solutions platform for tracking , capturing, reporting and managing an entire business process lifecycle.

Strategic, business-focused, and relationship-driven IT business management leader with over 20 years of experience that includes driving successful local, global and pan-European change initiatives for diverse clients. Able to establish new country offices and teams from the ground up. Adept at utilising best practices to ensure client alignments of IT to business requirements. Track record transitioning IT organisations from cost centres to profit centres as well as local to global.

Orchestrate the transition from a product-driven philosophy to a service-driven organisation based on the ITIL framework. Spearhead the strategic development of the service portfolio. Direct and develop a team of change agents consisting of 7 consultants and a range of external partners in Switzerland and Germany. Oversee services related to data management, portfolio management, process implementation, business case development and IT optimisation. Administer P&L and lead partner management.

In my current positions as service delivery director I lead a team of change agents who actively drive the process of change within our own organization as well as by the customers in various industries. My main task is it to support customers aligning their IT to the business using best practices to establish highest possible maturity level. One of my main activities today, is to drive analysis activities and creation of a solid foundation to implement service catalogue frameworks.

Project Role : Project Manager and international coordinator at Syngenta AG Managed an international common application development project. Oversaw all facets of project planning, requirement gathering, use case definition, reporting, and compliance with design and implementation standards including data modelling. Ensured alignment of all support services with Syngenta ITSM standards. Provided definition of documentation types and standards throughout the project cycle.

Provided successful management of numerous projects including development of SLA and OLA in a multi-tiered approach in an ITIL framework. Designed and developed a web-based request and ticket system to optimise service and operation centre tasks and deliveries. Led team involved with application bug-fixing and new development in an Oracle environment.

Supervised a global intranet application project in an Oracle data warehouse environment based on financial figures from SAP. Acted as liaison between the business and the application developers for improvements and new development initiatives.

Position (1998-1999): Chemical and Pharmaceutical Business Consultant. Position (1994-1998): Manager for Internet and Tools Support Services. Position (1993-1994): Senior Technical Architect.