Jolanta Kucharska

- Manage and monitors ISO 9001:2015 audit programs for the IBM Market DACH - Manage and execute internal quality audits for Markets - Manage the relationship between IBM and the Certification Body (e.g. BVC auditor) - Manage the documentation and communicates changes to the ISO 9001 standard or compliance programs to business units - Provide ISO 9001 compliance guidance and operational support, with special focus on effective and efficient ISO 9001 internal and external audit preparations

- Contract management in accordance to SLA`s (Service Level Agreements) - Managing of global IT-infrastructure and technical leading of European delivery teams, subcontractors and third party providers with directions - Managing of Service Management processes like incidents, changes and problems, as well as capacity and availability - Escalation point for customer - Building of relationship between customer Allianz Germany and IBM organization recurrently onsite in Munich

- Manage customer IT environment for 51 servers in 12 European locations - Manage service quality,SLAs, costs and improvement of elivery processes - Ensure positive customer satisfaction and customer relationship is maintained - Proactively monitor and manage the incident, problem and change processes and escalations - Lead and direct the international delivery teams (in Germany, Poland, Hungary, Czechch Republic) with directions, possible assignments to accounts